- Report: #1280642
Complaint Review: Prestige Mercedes Benz Paramus NJ - Paramus New Jersey
Reported By:
Shlomo Ben-Yaacov -
Blooming Grove, New York, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Prestige Mercedes Benz Paramus NJ
755 Route 17 South , NJ Paramus, 07652 New Jersey, USA
Phone:
(201) 987-2000
Web:
N/A
Categories:
Business Rating:
(0)
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Prestige Mercedes Benz, Paramus, New Jersey This dealership is like a casino....."the house always wins" Paramus New Jersey
This dealership is like a casino....."the house always wins"
2 years ago I brought my sprinter in for an oil cooler replacement. Cost: $3000.
After diagnosing the vehicle they informed me that additional work was needed; all glow plugs and DEF pump. Cost: an additional $3000.
Total $6000
After 3 days they informed me that the vehicle was ready for pick up.
I paid the invoice and then was given the receipt with a detailed description of the diagnoses, parts and labor.
As I was ready to depart from the dealership the vehicle was shaking violently; cylinder # 6 was dead; cylinders 2 and 3 at 50%.
I left the vehicle at prestige and rented another so that I could complete my trip. Cost: $4000
6 weeks went by and the dealership informed me that they fixed the problem.
At pick up the vehicle was still leaking oil, stalling, and producing a metallic noise with the engine light on. Among other items they never replaced the fuel filter as prescribed.
Prestige did not want to do any more work on the vehicle.
I took the vehicle to another dealership to diagnose what was wrong. Results: Cylinder # 6 was still bad with other issues.Cost of diagnoses;:$500.
I forwarded the diagnoses to MB USA as well as Prestige.
I returned the vehicle to Prestige and they worked on the vehicle for 3 more days.
Prestige informed me that my turbo was bad; the turbo was good!!! they simply did not bolt the turbo back as specified; 3 bolts were missing as well as no seal on the turbo sensor. Cost to diagnose and repair at another dealership: $3300.
Noise under cylinder #6 still there.
Prestige did not want to address the issue.
Went to another dealership: The DEF pump that prestige installed was bad. Cost: $1000
Noise from under cylinder #6 still there.
2 months later cylinder # 6 breaks down.
Result: vehicle requires a new engine. Cost $16,000.00
Prestige did not want to take responsibility for the cost of replacing the engine.
Summary:
This dealership does not take pride in the work that they do or honor the warranty for parts and labor or when asked to provide information for filling a claim with their liability insurance.
I have attempted many times to get reimbursed for the incompetent work that was performed at this dealership but to no avail.
MB USA is not helpfull to say the least.
Please be carefull in dealing with this dealership!!!!
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1 Updates & Rebuttals
Jim
Florida,USA
Don't EVER Go To A Dealer For Service Again!
#2Consumer Comment
Mon, January 18, 2016
Find yourself a good independent mechanic! The FRAUD and DECEPTION has spread into the service departments of the Sleazy American Car Business! With an independent mechanic, you'll find more honesty and integrity, much high competentcy, better customer service and fair prices.
