- Report: #1267473
Complaint Review: Priceline and Hertz - Nationwide
Reported By:
geebeedee -
mission viejo, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Priceline and Hertz
Nationwide, USA
Phone:
877 774 2345
Web:
priceline.com
Categories:
Business Rating:
(0)
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Priceline and Hertz poor customer service Nationwide
My wife pre-paid Priceline for a Hertz rental car in Tampa for 11/11/15: her father died the afternoon she was to depart. I contacted Priceline inquiring about refunding the payment to us as a result of these extenuating circumstances. Priceline’s shameful reply was to cite corporate policy via email and hide in cyberspace offering only on-line interaction and providing no recourse to speak with a representative or supervisor about her situation. Do companies in this country no longer have bereavement policies? Do they actually care that much more about the “all might dollar” than in possibly easing the pain of one of their customers? Do they think people, going thru these kinds of traumatic situations, don’t need a little sympathy, empathy and support wherever they might find it? Priceline and Hertz made 100% profit on my wife’s loss and they gladly will do the same to the next unsuspecting soul. It’s extremely disappointing to see that genuine customer service and satisfaction is not part of the Priceline or Hertz vernacular. I strongly recommend individuals avoid patronizing Priceline and Hertz until they change parts of their customer service policies. There are plenty of other companies to choose from for your travel needs and maybe even a few that put the customer’s needs first before profits. Before making any kind of travel plans, with any company, ask what their bereavement policy is. If they say they don’t have one; ask them why not and when will they have one in place! Though I would never wish my wife’s unfortunate scenario on anyone, you might find yourself in the same situation one day. Take steps now to make Priceline and the rest of corporate America take notice and so some compassion in those hours of need.
