- Report: #52731
Complaint Review: Priceline - Internet
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Priceline
priceline.com Internet, U.S.A.
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Priceline.com misrepresented airplanes, terrible customer service, dishonest ripoff Internet
Priceline has an option where a person can check a box stating they are willing to accept a "Non-Jet" airplane. I did not check that box. They accepted my bid for two airline tickets taking us out of town on a funeral.
The price was slightly less but not dramatically less than regular price. When I was given the specifics of the trip, I realized we had been booked on tiny airplanes where passengers have to walk onto the tarmac, climb up stairs that drop down from the plane, duck to get inside and the entire trip we bounced around making me very airsick. This was a trip of over 2,000 mile one way.
I get terrible motion sickness so I immediately called Priceline and explained the problem. I offered to accept a higher priced ticket, I offered to accept a credit for another trip, absolute rejection. I was treated terribly by customer service saying that is "their version" of a jet airplane so they would not help. My daughter is an attorney and she tried for hours to get help.
Again, rejection and terrible customer service. Tell everyone you know, Priceline completely misrepresents and has horrible customer service. By the way we got checked by the airline on every flight and when we asked why, we were told it often has to do with how you got your tickets.
Jill
Yorba Linda, California
U.S.A.
The price was slightly less but not dramatically less than regular price. When I was given the specifics of the trip, I realized we had been booked on tiny airplanes where passengers have to walk onto the tarmac, climb up stairs that drop down from the plane, duck to get inside and the entire trip we bounced around making me very airsick. This was a trip of over 2,000 mile one way.
I get terrible motion sickness so I immediately called Priceline and explained the problem. I offered to accept a higher priced ticket, I offered to accept a credit for another trip, absolute rejection. I was treated terribly by customer service saying that is "their version" of a jet airplane so they would not help. My daughter is an attorney and she tried for hours to get help.
Again, rejection and terrible customer service. Tell everyone you know, Priceline completely misrepresents and has horrible customer service. By the way we got checked by the airline on every flight and when we asked why, we were told it often has to do with how you got your tickets.
Jill
Yorba Linda, California
U.S.A.
1 Updates & Rebuttals
David
Parker,Colorado,
U.S.A.
A Travel Agent's Perspective
#2Consumer Comment
Sat, May 24, 2003
I'm sorry to hear that your trip did not fare well. However, I think you are fighting a losing battle in this case. You may have left the 'Non-Jet' box unchecked, but that does not mean you would not be having a small jet which requires stair-access. Unfortunately, I do not believe www.priceline.com offers an option to not have such a flight. Priceline has legal information posted (in small but clear print) that the tickets sold on its site are absolutely non-refundable and non-changeable. Most online sites will not be able to help you with determining whether a flight requires stair-access or not, but most trained travel agents will be able to find out and help you. So I think either a local or large leisure travel agency will able to help you the most.
