- Report: #97272
Complaint Review: Priceline.com - Norwalk Connecticut
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Author Not Confirmed
Why?
Priceline.com
priceline.com Norwalk, 06854 Connecticut, U.S.A.
Phone:
800-774-2354
Web:
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Priceline.com Name your Own Price is messed up!!! Rip-off! Norwalk Connecticut
I was checking roundtrip prices to go New York for the weekend. I found one last night for 400 dollars hotel included. I thought that was pretty good but I would continue to look and see if I could get anything cheaper as I am on a strict budget. I went to priceline's website this morning to do the "name your own price", I put in 200 dollars, it then prompted for my credit card info and initials, in case there was a ticket for that amount they could purchase it, at least that's what I thought.
I put my info in, it came back saying there were no flights available for that price, I hit the back button to put in a different departure area for the 200 dollar request and it came up to say your bid has been accepted for $876.35???? WHAT? This was NOT supposed to happen so I called customer service right away, they DID not help and were very rude. They referred me to the travel agency which told me the same thing, "its against our policy...". What?? Against your policy to do the right thing for the customer. I asked to speak w/someone else, but they said I would have to email management, they didnt have anyone else I could speak with.
I had to leave work because I was nauseated and shaking so bad, everyone I told couldn't believe that this could happen (btw, they will never use priceline). I tried calling my credit card co. and the airline, they all said that priceline would have to fix it. But they won't.
I am single mom who now has to use her whole savings to pay for a stupid mistake that they made and I just pray my car doesn't break down for the next year, since that is how long it will take me to recover from this.
I work for the #1 retailer and technical helpdesk in the country and this behavior would not be tolerated, even if they had to eat the cost. That's what they would do to keep the customer happy.
The point is, I NEVER did hit accept for $876.35 dollars but since it already had all my credit information it went through. This is wrong!!!! I just can't understand how they can be an online travel agency and not account for system glitches!!! This is crazy.
I will be reporting this to the Better Business Bureau if it's not taken care of today. It looks like they already have many complaints out on Consumer Affairs and almost everyone I talked to has or knows someone who has had a bad experience with them (wish I would have known that sooner). I just can't believe this.
I think I'm going to go throw up now.
Calley
Rogers, Arkansas
U.S.A.
I put my info in, it came back saying there were no flights available for that price, I hit the back button to put in a different departure area for the 200 dollar request and it came up to say your bid has been accepted for $876.35???? WHAT? This was NOT supposed to happen so I called customer service right away, they DID not help and were very rude. They referred me to the travel agency which told me the same thing, "its against our policy...". What?? Against your policy to do the right thing for the customer. I asked to speak w/someone else, but they said I would have to email management, they didnt have anyone else I could speak with.
I had to leave work because I was nauseated and shaking so bad, everyone I told couldn't believe that this could happen (btw, they will never use priceline). I tried calling my credit card co. and the airline, they all said that priceline would have to fix it. But they won't.
I am single mom who now has to use her whole savings to pay for a stupid mistake that they made and I just pray my car doesn't break down for the next year, since that is how long it will take me to recover from this.
I work for the #1 retailer and technical helpdesk in the country and this behavior would not be tolerated, even if they had to eat the cost. That's what they would do to keep the customer happy.
The point is, I NEVER did hit accept for $876.35 dollars but since it already had all my credit information it went through. This is wrong!!!! I just can't understand how they can be an online travel agency and not account for system glitches!!! This is crazy.
I will be reporting this to the Better Business Bureau if it's not taken care of today. It looks like they already have many complaints out on Consumer Affairs and almost everyone I talked to has or knows someone who has had a bad experience with them (wish I would have known that sooner). I just can't believe this.
I think I'm going to go throw up now.
Calley
Rogers, Arkansas
U.S.A.
2 Updates & Rebuttals
Al
Lumber Bridge,North Carolina,
U.S.A.
It's even easier than that! Priceline is a valid service, but computers are not perfect
#2Consumer Suggestion
Fri, July 02, 2004
Your Error was in hitting the BACK button in your browser, rather than clicking on the link to take you back to re do your bid. Anytime you are dealing with your credit card on a secure site, their server applications have no way to know that you hit your back button! When you are in a secure transaction area, READ YOUR SCREEN. Priceline is a valid service, but computers are not perfect. As the person said above your CC company with help you, priceline could've helped you too. My rule is when dealing with shopping on line, i never ever user my back button on the browser, and if I feel 'trapped' I just close the browser and start from scratch. Hopefully another Helpful Hint from Your Pal Al
Steve
Seattle,Washington,
United States Minor Outlying Islands
This is an easy one!
#3Consumer Suggestion
Thu, July 01, 2004
All you have to do is contact your credit card company and advise them this is an unauthorized transaction. They have to work on your behalf. They will reverse the charges and you will be off the hook. A company can not charge you unless they can prove that you authorized the transaction. They have no proof, or signature. Call the credit card company and take the bull by the horns. The legal scales are tilted in your favor.
