- Report: #1338534
Complaint Review: Private loan servicing - Internet
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Author Confirmed
Why?
Private loan servicing
Internet, USA
Phone:
866-283-3896
Web:
Www.privatelaonservicing.com
Categories:
Business Rating:
(0)
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Private loan servicing Emporium Fraud, steal your money. When you get it back they day your not making payment San Diego Internet
this all started when i needed a new microwave. I found emporium.com would do monthly payments and help build credit. Two weeks after the order was placed i called to see if itshipped. The order hasn't been processed. I requested to cancel order. A few weeks later i get an email stating my order shipped and i must sign for it. I called emporium and told them i cancelled. They said to refuse shipment and once returned it will cancel. So the next month i had ACH finds withdrawn from my account. I called Emporium. I got a number for customer service. Had to leave message. Left message no call back. I called again to billing and was told to go to my bank to get money back. I did that. Got my money back. Thought it was all over. Then my money withdrawn again. Had to close my bank account. Now they sent me a listed staying in past due. For what? That's my question.
1 Updates & Rebuttals
Emporium Retail
Los Angeles,California,
USA
Response From Emporium
#2REBUTTAL Owner of company
Thu, December 01, 2016
Thank you for contacting us regarding this matter. We are sorry for the inadvertent mistake that occurred on our website. We were not aware of the fact that the website was still messaging that our program could be used to help build or rebuild credit. The messaging has since been corrected. We realize that this is rather disappointing knowing that you had a certain expectation of what was going to occur when you took out the lease with Emporium. We appreciate you bringing this to our attention and we realize that you took out a lease under the impression that this would build your credit. As a valued customer, we are going to close out your account and the merchandise you ordered is a token of our appreciation and apology. If you could please email us at [email protected] with your full name, email address and order number we will have your account updated immediately.
Sincerly,
Emporium
