Jeff
Peyton,#2REBUTTAL Owner of company
Sat, March 10, 2012
It is a shame that people are allowed to post garbage like this on the internet. I remember the person that made this complaint and I most certainly did not conduct myself in the manner that he states. I have never threatened anyone that has come to my shop. I have an A rating with the Better Business Bureau and have built a strong reputation in Colorado Springs as a reputable transmission shop.
More importantly, this "gentleman" came into my shop with a chip on his shoulder because he had been ripped off at other transmission shops and he told me it wasn't going to happen again. I bent over backwards to try to please this man, but he wanted his van fixed on his terms and when he wanted it done. I am a one man shop and it takes me a bit of time to complete a transmission overhaul. That is what I told him and he had no problems with that when he dropped his vehicle off at my shop.
While the vehicle was at my shop, I received numerous calls from this "gentleman" and his son as well. I would get calls from the dad, then a bit later from the son. They wanted to know an exact time that the vehicle was going to be done. It seemed they were talking back and forth but didn't want me to know they were. Then the other would call and ask more questions about when and how the transmission overhaul was going. I couldn't get anything done with so many calls and interuptions.
During one of the calls, the dad accused me of lying to him about removing his transmission from his vehicle. I was beside myself after hanging up the phone. I had the transmission out of the vehicle sitting on my bench, but he didn't believe me. A few hours later, an associate of mine spotted the son sneeking up to the vehicle looking under to verify that the transmission was out, but didn't want to be seen doing it because he came around the back where he thought he wouldn't be seen.
I have to be honest, these actions annoyed me. I was trying to please a customer that was not easily pleased and obviously didn't believe what I was telling him. This individual thought I was lying to him and had no problem calling me a lyar even though I told him truthfully what was happening with his vehicle.
After rebuilding his transmission and returning the vehicle, everything was wrong with it and it was all because of the transmission. He drove this vehicle until he found a problem and then brought it back with a complaint and demanded it be fixed. He didn't have any idea what was wrong with the vehicle, but demanded it be fixed. I told him that the vehicle was working correctly and he needed to just drive it.
After removing and installing the transmission twice to try to make this man happy, I decided to cut my losses and return the man's money. I have been in business for 6 years and he is the only person that I have refunded their money for services rendered. I thought I was taking the high road in refunding the customers money. I can't believe he responds like this after I refund his money. He basically got an overhaul for free, and throws me under the bus as well. I treat every customer with the same respect that they give.
This man should have gone to the BBB instead of posting this garbage on some website that will be there forever. At least the BBB gives an impartial opinion and closes the case. They offer arbitration to try and settle the dispute. They can see through customers that just want to complain and sling mud at businesses that just tried to help them. I have a top rating with the BBB, many automotive shops in Colorado Springs and hundreds of satisfied customers. I do not rip people off as this "gentleman" suggests.
I have never been fired from Transmission Clinic of Colorado for any reason, as this "gentleman" suggests. The owner recruited me from out of state to rebuild transmissions for him, which I did for many years until I quit working for him because he doesn't know how to treat the people that are helping build his business, mainly his employees. It appears he is still having problems telling the truth about his prior employees.
I am sure the owner isn't happy that I am in competition with him instead of working for him, but I really don't feel I should have to justify why I quit working for anyone, especially in this forum. But for the sake of trying to keep my rep a good one, and to refute what this "gentleman" obviously knows nothing about, I guess I have to stoop to this level.