- Report: #440280
Complaint Review: Proactiv Guthy-Renker - Des Moines Iowa
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Author Confirmed
Why?
Proactiv Guthy-Renker
P.O. Box 11448; Des Moines, 50336-1448 Iowa, U.S.A.
Phone:
800-876-9717
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Proactiv Guthy-Renker Fraudulant Unauthorized Credit Card Billing Des Moines Iowa
As has been previously mentioned - I also received email notification of a proactiv solutions shipment that billed my credit card for something that I never ordered! In fact, I had never given this company any account or personal information. After 3 days, several phone calls and 4 emails, I finally spoke with a company representative (who actually reads inter-office emails) who acknowledged that there has been an internet fraud going on with their product with the exact same scenario - for at least the past month.
She was extremely helpful, professional and apologetic and immediately credited my account and told me that I was not responsible to return the product if I ever receive it. Her name is Chelsea - and she should be running the show for these guys - give her a raise! Customer Service is 800-950-4695. Unfortunately, it may take you many times until you find someone like Chelsea who is on the ball.
Corpus Christi
Corpus Christi, Texas
U.S.A.
She was extremely helpful, professional and apologetic and immediately credited my account and told me that I was not responsible to return the product if I ever receive it. Her name is Chelsea - and she should be running the show for these guys - give her a raise! Customer Service is 800-950-4695. Unfortunately, it may take you many times until you find someone like Chelsea who is on the ball.
Corpus Christi
Corpus Christi, Texas
U.S.A.
