Prodigy Payment Systems
Richardson,#2UPDATE Employee
Tue, January 20, 2009
Prodigy Payment Systems takes pride in providing excellent customer service and an ethical sales approach. We strive for complete customer satisfaction in our day-to-day interactions and in our overall customer relationships. We provide services for tens of thousands of relationships every day and although we try, some of our customers are not completely satisfied with every decision. We are committed, however, to working with our customers and all independent sales representatives to resolve any and all concerns. We cannot, however, address issues that are not brought to our attention. Anonymous blogs and comments on the internet are difficult to address due to the lack of information and the indirect communication style employed. Therefore, if you have any questions or concerns we ask you to please contact our Customer Resolution Team and allow us an opportunity to address your issues by calling us directly at 877-801-9161 or [email protected]. Please help us improve our communication on all levels by calling us immediately if you have any concerns whatsoever. If you have already tried to address your concerns and did not get the result you had hoped for, please call us ONE more time. OUR COMMITMENT to you is to LISTEN to you and make every effort to favorably resolve your situation, whether you are a merchant or an independent sales representative. Your concerns are OUR concerns. Prodigy Payment Systems Executive Management Team
Steve
Stuart,#3Consumer Comment
Wed, July 23, 2008
First of all I want to be clear that I am a competitor to Prodigy and for the most part agree with what everyone has said. But more to the point I want to make it clear that what a company charges or whatever their model for pricing happens to be their business and if the merchant is aware of those numbers and agrees to it then so be it. However, without exception, every one of the Prodigy reps that I have come across have lied, misled and deceived. They give false information in an attempt to get the merchant to sign. It is unfortunate that this industry that I care about has to put up with a company and reps like this. I only hope that the FTC acts against them and some day the state or Fed enacts some type of registration so that these people can be weeded out.