- Report: #347132
Complaint Review: Prodigy Payment Systems - Richardson Texas
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Prodigy Payment Systems
www.prodigypay.com Richardson, 75080 Texas, U.S.A.
Phone:
888-2476504
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Prodigy Payment Systems Seeking employment with Prodigy? Know this first... Richardson Texas
Let me start off by saying that I actually read all of the posts on here about Prodigy Payment Systems (Yes, also Encore Payment Systems. The 800 number they give you to call has a recording that says Prodigy, but if you call the number from caller ID when they call you it answers as Encore) before taking the job. However, I decided I would give it a try. I didn't have anything else to do. Here's a step by step process of my experience from the very beginning...(It may be long and descriptive..sorry..trying to give my full experience)
First, I submitted my application...within a few hours I received a call and had my first phone interview. He insisted that I make a decision about taking the job "now" (Don't remember if it was Thursday or Friday) so I can have a second interview with another manager who "is going to make the final decision of whether or not they think I'm a good fit for the position". I would then start training on Monday and be out in the field working on Wednesday. I figured ahh..what the H**L...I don't have anything to lose, except for some time I guess...(And it was A LOT of time)
Second...training...it consists of two days back to back of an all day phone conference (It's 7.5 hours with an 1 to 1.5 hour lunch).
Next...Ready to work...This is where it started to get interesting...They emailed me the information for my first appointment. Whoa, it's in another city, 35 miles from my house. Now, remember, I've already read the other reviews so I've been very skeptical from the beginning. I wasn't about to make a 70 mile round trip to hear an upset merchant tell me I'm just supposed to drop off some information...now get out of my store. So I called my manager and asked him if all my appointments were going to be this far away. He says, "Well it's only 5-10 miles from your house." I told him it wasn't and verified my address. After realizing that they were wrong another manager got on the phone and said, "You do realize this is an outside sales position, right?" I politely responded, "You do realize that the job posting said (not going to name my city), right?" After that they asked me if I could run the appointment anyway and they already have two more for me (the two more, which they thought would be on my way home, would actually be about 30 more minutes north of the first appointment). Somehow it came up that these actually weren't appointments either, but warm leads from a previous rep that couldn't get in touch with the merchant or couldn't make the sale. At that point I said no way, I'm not going all that way unless the appointment is actually set.
They called me back five minutes later and said ok we have three "warm leads" for you in (my city). So I went...haa..wow..deja vu (I could have sworn I read something about this)
The first person wanted nothing to do with Prodigy...there actually wouldn't have been a single way we could help them.
The second "warm lead" was not there anymore...that's right..the business was not there anymore...
The third "warm lead" did not speak English. Maybe someone else could have done something, but I couldn't and they gave the "lead" to me.
I wasn't too happy, but they told me that I would actually have real appointments in (my city) the next day. I figured ok, ok...let's try a real appointment.
I went to my first "appointment". I mean...wait!..there was no appointment!! The merchant was very angry and said "I specifically told them NO APPOINTMENT, just drop off the information and THATS IT!!" (By the way, you do have to call your manager when you get to the appointment, once while you are at the appointment to fax something, and before you leave the appointment) I did call my manager, but it was after I got home. I told him what happened. He put me on hold...(I assumed he was calling the merchant) He came back on and didn't really have much to say. At this point, I told him I would no longer be working at Prodigy. He tried to get me to stay, but I said no and thanked him and that was it. I actually called the merchant back to see if he'd called and he did. They said he was extremely rude...they hung up on him.
Well, I hope that if you are considering employment with Prodigy you will read this first. I read the reviews and still figured I would give it a chance. I guess I can't really say I'm sorry I did...I was told this would happen and it did. I was kind of expecting it...the other reviews couldn't be more accurate.
Someone
Some City, Florida
U.S.A.
First, I submitted my application...within a few hours I received a call and had my first phone interview. He insisted that I make a decision about taking the job "now" (Don't remember if it was Thursday or Friday) so I can have a second interview with another manager who "is going to make the final decision of whether or not they think I'm a good fit for the position". I would then start training on Monday and be out in the field working on Wednesday. I figured ahh..what the H**L...I don't have anything to lose, except for some time I guess...(And it was A LOT of time)
Second...training...it consists of two days back to back of an all day phone conference (It's 7.5 hours with an 1 to 1.5 hour lunch).
Next...Ready to work...This is where it started to get interesting...They emailed me the information for my first appointment. Whoa, it's in another city, 35 miles from my house. Now, remember, I've already read the other reviews so I've been very skeptical from the beginning. I wasn't about to make a 70 mile round trip to hear an upset merchant tell me I'm just supposed to drop off some information...now get out of my store. So I called my manager and asked him if all my appointments were going to be this far away. He says, "Well it's only 5-10 miles from your house." I told him it wasn't and verified my address. After realizing that they were wrong another manager got on the phone and said, "You do realize this is an outside sales position, right?" I politely responded, "You do realize that the job posting said (not going to name my city), right?" After that they asked me if I could run the appointment anyway and they already have two more for me (the two more, which they thought would be on my way home, would actually be about 30 more minutes north of the first appointment). Somehow it came up that these actually weren't appointments either, but warm leads from a previous rep that couldn't get in touch with the merchant or couldn't make the sale. At that point I said no way, I'm not going all that way unless the appointment is actually set.
They called me back five minutes later and said ok we have three "warm leads" for you in (my city). So I went...haa..wow..deja vu (I could have sworn I read something about this)
The first person wanted nothing to do with Prodigy...there actually wouldn't have been a single way we could help them.
The second "warm lead" was not there anymore...that's right..the business was not there anymore...
The third "warm lead" did not speak English. Maybe someone else could have done something, but I couldn't and they gave the "lead" to me.
I wasn't too happy, but they told me that I would actually have real appointments in (my city) the next day. I figured ok, ok...let's try a real appointment.
I went to my first "appointment". I mean...wait!..there was no appointment!! The merchant was very angry and said "I specifically told them NO APPOINTMENT, just drop off the information and THATS IT!!" (By the way, you do have to call your manager when you get to the appointment, once while you are at the appointment to fax something, and before you leave the appointment) I did call my manager, but it was after I got home. I told him what happened. He put me on hold...(I assumed he was calling the merchant) He came back on and didn't really have much to say. At this point, I told him I would no longer be working at Prodigy. He tried to get me to stay, but I said no and thanked him and that was it. I actually called the merchant back to see if he'd called and he did. They said he was extremely rude...they hung up on him.
Well, I hope that if you are considering employment with Prodigy you will read this first. I read the reviews and still figured I would give it a chance. I guess I can't really say I'm sorry I did...I was told this would happen and it did. I was kind of expecting it...the other reviews couldn't be more accurate.
Someone
Some City, Florida
U.S.A.
2 Updates & Rebuttals
Prodigy Payment Systems
Richardson,Texas,
U.S.A.
OUR CUSTOMER SERVICE COMMITMENT
#2UPDATE Employee
Tue, January 20, 2009
Prodigy Payment Systems takes pride in providing excellent customer service and an ethical sales approach. We strive for complete customer satisfaction in our day-to-day interactions and in our overall customer relationships. We provide services for tens of thousands of relationships every day and although we try, some of our customers are not completely satisfied with every decision. We are committed, however, to working with our customers and all independent sales representatives to resolve any and all concerns. We cannot, however, address issues that are not brought to our attention. Anonymous blogs and comments on the internet are difficult to address due to the lack of information and the indirect communication style employed. Therefore, if you have any questions or concerns we ask you to please contact our Customer Resolution Team and allow us an opportunity to address your issues by calling us directly at 877-801-9161 or [email protected]. Please help us improve our communication on all levels by calling us immediately if you have any concerns whatsoever. If you have already tried to address your concerns and did not get the result you had hoped for, please call us ONE more time. OUR COMMITMENT to you is to LISTEN to you and make every effort to favorably resolve your situation, whether you are a merchant or an independent sales representative. Your concerns are OUR concerns. Prodigy Payment Systems Executive Management Team
Steve
Stuart,Florida,
U.S.A.
More Insight to Prodigy
#3Consumer Comment
Wed, July 23, 2008
First of all I want to be clear that I am a competitor to Prodigy and for the most part agree with what everyone has said. But more to the point I want to make it clear that what a company charges or whatever their model for pricing happens to be their business and if the merchant is aware of those numbers and agrees to it then so be it. However, without exception, every one of the Prodigy reps that I have come across have lied, misled and deceived. They give false information in an attempt to get the merchant to sign. It is unfortunate that this industry that I care about has to put up with a company and reps like this. I only hope that the FTC acts against them and some day the state or Fed enacts some type of registration so that these people can be weeded out.
