Chad
Portsmouth,#2Author of original report
Wed, April 13, 2005
Well, after many months of non-response and lies, I finally received my Dell Inspiron 1000 laptop as promised to me. I was hesitant to belive that it was on its way after receiving a tracking number from UPS on April 8th, but yesterday, April 12th, 2005, I received the laptop! I have to thank this site as well as those who post reports about this company for leading me in the right direction and helping me get the offer fulfilled. Without this site I would never have learned about the many aliases of PRP and never had a phone number that I could use to contact someone. As far as what worked in getting the company to fulfill the offer, being nice and patient and understanding in response to their customer service did not. The only thing that worked was filing a complaint with the Florida AG's office and the IFCC, as well as the Palm Beach Consumer Protection Agency that are listed in other reports. The only times I got a quick response with this company was when I first threatened to file, in which I got a call back within 3 hours, and when I actually filed, in which I received the laptop. I filed my complaints on April 4th. I received my tracking number April 8th. I received my laptop on April 12th. I still haven't gotten a response from the company, only the tracking number from UPS and the laptop itself, but I really don't care now. File the complaints with these agencies, it worked for me after months of promises it would be here "within weeks." Also file a report on this site, the more reports the more help people will have.