- Report: #1147909
Complaint Review: ProntoCharger.com - Internet
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Author Not Confirmed
Why?
ProntoCharger.com
Internet, USA
Phone:
800-790-0786
Web:
ProntoCharger.com
Categories:
Business Rating:
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ProntoCharger.com They appear to be good, but looks are deceiving!!!! Internet
I ordered a Lenovo Thinkpad charger and was sent the wrong one and it wasn't Lenovo, but generic. I called and they said to keep the charger and they would send a new one. Got the new one and it looked like the right one, but didn't fit and also was not a Lenovo brand as advertised. I called again and was told to return both chargers and they would refund my money. I returned them both in the same package on 3/27/14. It's 5/19/14 and still no refund. I called to find out why and they said, "I'm sorry but you only returned one charger, so we can't give you a refund." I said I returned both of them in the same package and she said, "I see by the notes on your account that we only got one back. If we had gotten two, it would have been noted as such". I asked to speak to a supervisor and she transferred me. Of course I got a message that they were not available to take my call. I left a message, but I doubt I'll hear back. Now I'm just out that money and still have to get another charger! What a ripoff!
