- Report: #1294197
Complaint Review: Protected Van Lines - Lake Worth Florida
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Author Confirmed
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Protected Van Lines
1111 Hypoluxo Rd Ste 110 Lake Worth, 33462 Florida, USA
Phone:
866-671-1977
Web:
protectedvanlines.com
Categories:
Business Rating:
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Protected Van Lines Beware! Protected Van Lines are brokers who argue and make excuses. Lake Worth Florida
They low balled moving estimate and then increased quote but couldn't explain increase. The math did not add up. Said that I would have my household goods in. 5-10 days. Twenty days later my stuff arrived, but only after arguing with them and posting a negative review on Yelp. I was refunded my deposit, but when my furniture arrived it was trashed! They do not advocate for their customer and were very unprofessional. These are just a few examples. My move from NC to FL was a total nightmare. Don't get sucked in by their 5 Star reviews. I researched these reviews and most, if not all, are made up by their own employees. Needless to say, I have filed a complaint with the DOT.
I contracted with Protected Van Lines for my move from NC to FL. Estimate increased significantly right before move. My deposit was nonrefundable at that point, so I had to argue and finally agreed to a $700. dollar increase. That was just the beginning. I was told that my household goods would be delivered in 5-10 days. Didn't get my stuff for 20 days and only after more hassle. The owner Gary refunded my deposit, partly based on a negative review that I posted on Yelp. He requested that I change my review. He seemed sincere so I agreed to this deal. Then my stuff arrived. It was trashed! Gary offered me money again because again I posted what happened on Yelp. I did not respond to Gary. I was done at this point. Then Eugene from PVL rebutted my review and minimized my experience/cocerns. He said that I was well compensated for the "few" problems that occurred. He inferred that I was in it for the money. Really! Then coincidentally, two days after my review, I began receiving tons of emails and calls from movers across the country. I received over 40 emails and 30 calls in one day. Someone requested moving quotes using my private information for a bogus made up move. Very suspect. PVL is very unprofessional. They do not advocate for their customer. All I got was excuses (i.e. we're short staffed, truck broke down). This is just a few examples of the problems I had with this company. I've filed a complaint with the DOT.
2 Updates & Rebuttals
Issues not resolved
#2Author of original report
Wed, April 06, 2016
I had been communicating with Russell at Protected Van Lines and felt that we could resolve issues, but he did not follow through with sending me document via mail. I am very dissatisfied with this company. I further do not understand how they can post pictures on their website inferring that they are "movers" when in fact they are a Broker. Consumers beware. My horrible move was not the exception.
Issues resolved to my satisfaction
#3Author of original report
Thu, March 17, 2016
Russell from PVL has resolved my moving issues to my satisfaction. I appreciate his willingness and efforts to work with me in a professional manner.
