Sean
New Carlisle,#2REBUTTAL Owner of company
Tue, October 25, 2005
Michael has been lying and manipulating me ever since I started doing business with him some months ago. I guess I figure it isn't a total loss if I can warn millions of people (not stopping there) via ripoffreport.com to avoid doing business with http://www.psxtune.com. I sent Michael all 3 chips back to him months ago with the correct address this time. -------He has yet to refund my money.--------- I have installed plenty of other components with no problem whatsoever until he sent me those defective Matrix Infinity chips. He didn't install the chips I'm sure and is just lying as he as done from the beginning. Just want to warn everyone not to trust this company or individual. Sean N.C. Ohio
Michael
Samut Prakarn,#3REBUTTAL Owner of company
Sat, October 01, 2005
First for the beginning an email from Sean Nippert, dated 30.July 2005. "I just got it back yesterday... sent it out again... insufficient postage. d**n ... was gone for 2 f--ken months. About tore into lady at post office for it... said she owed you and I apology. There is 3 chips in the package... one you sent me later on but didn't charge me for it. If your not to pissed at me just send the other two... think you said that they are pretty easy to install." As you can read, not I gave a wrong adress, like Sean Nippert claims! We charged 79 USD for 2 Matrix Infinity, 1 DuoX-2 and FedEx shipping. One other part of an email from Sean Nippert (March 14 2005): "I just wanted to add (just read you reply) that I also thought that maybe it was a ground short too." The chips we got back, were totaly destroyed, traces were missing, everywhere full with soldering tin, we gave it for free to an prof-installer who got them to run again. So definitly the installation was not OK. One other part of an email from Sean Nippert in which he himself things about bad installation (March 14 2005): "I just wanted to add (just read you reply) that I also thought that maybe it was a ground short too." We wrote a hugh amount of support emails. We offered that we can find someone who can install the chips for him in his area. We do not feel respondsible, if someone does not has the skills to install our chips (Mr. Nippert is handicapped and used Morphin), but we offered a refund of the half amount (incl. shipping), even returned package was not complete (1 chip missing). How can we refund a chip which we never received? The offer for the half amount of the purchasing price was rejected. What else can we do: The product was working, but destroyed by the customer. The customer needed 5 month or so to complain. Sent it back incomplete.