- Report: #1261251
Complaint Review: Puente Hills Nissan - City of Industry California
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Puente Hills Nissan
17320 E Gale Ave City of Industry, 91748 California, USA
Phone:
(866) 980-2916
Web:
http://puentehillsnissan.com/
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Puente Hills Nissan Protection Plan Scam City of Industry California
I walked into Puente Hills Nissan looking to help my parents buy a new 2015 Pathfinder on October 4 that we had already picked out with a TrueCar quote in hand. A different dealer had a lower quote but the internet manager, Andrew, insisted I bring it in and they will beat it.
We were originally told by the internet manager that the Guardian Shield Protection Plan (leather protection, theft protection, ding defender) they offer is "optional" and recommended until the time came around to show us our total cost. Of course they wouldn't have said anything if i didn't inquire about what the $1995 cost added in there was. All of a sudden, the internet director, Rafael, tells us that it's already installed on this car and all cars on their lot and we are required to get this "optional" protection plan. This is unheard of and blew my mind!!
We were not interested in purchasing this at all. Anytime I have purchased a vehicle, it has always been an option. I know they were just trying to stab us with this scam because we had such a great deal on the car going in and they didn't want to lose money. After we went back and forth about it he brought out "official" stickers from other dealerships proving to me they charge double the price that they do for markups. I don't believe it for one second because it sounds like an illegal practice to me. I later contacted another Nissan dealer to find that this practice is not true there. They were bringing the car we wanted from another dealer 20 minutes away because it was a unique color and he even said "in case the car doesn't already have the protection on there, I need to charge you for it and have them do it."
I had already spent 6 hours at the dealer in what should have been a 1-2 hour transaction. I gave in only because I didn't want to start the process all over again elsewhere and arguing was getting us nowhere. On top of screwing us with the protection plan, we were supposed to get a $500 rebate which Rafael used to get down to our original TrueCar quote. This is also bs because the rebate was not included in the original TrueCar quote I had received and should have been another $500 off that price. I told him it's wrong and Rafael just said he can keep it for himself and not even give it to me if he didn't want to (he was definitely doing me no favor as I had no added benefit or savings).
Overall what was supposed to be a good experience turned into a bad one. BEWARE when you go in you will probably get screwed into paying for an "optional" protection plan that is required. I still had to go in to have them finish putting on the "theft protection" on my doors as part of this package because none of this protection plan was preinstalled as they claim. No doubt they should refund me for forcing me into this protection plan i had no interest in and give me my $500 rebate. Even the finance director later admitted the sales people were doing this and screwing customers over, knowing that it was wrong
