- Report: #1402238
Complaint Review: Pura Vida - Cancún, Q. Roo, México Nationwide
Reported By:
PuraVidaRipOff -
Ardmore, Oklahoma, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Pura Vida
Blvd. Kukulcán Km. 7, Zona Hotelera Cancún, Q. Roo, México, 77500 Nationwide, Mexico
Phone:
1 800 792 6109
Web:
https://www.puravidalifestylestravel.com/home
Categories:
Business Rating:
(0)
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Pura Vida Pura Vida Lifestyles Pura Vida Travel Lied, Stole Money, Broke Agreements Cancún, Q. Roo, México Quintana Roo, Mexico
Be Aware,
Pura Vida is a horrible scam waiting in areas of tourists to steal your money and ruin your hard earned vacation time. If you are asked to take a tour with them, quickly go the other direction.
While on my honeymoon, my new bride and I took a tour with one of their representatives. After the tour, we sat for three hours at the sales presentation. The salesman was very aggressive and attempted to close me the entire time. When I pled with him that we just want to leave the meeting, he embarrassed me by asking my wife "is he the type of man you want to be with? A man that will put you in that dump of a resort you are at, for your honeymoon?" We promptly stood and left.
After we left the room, we were met by a manager that questioned why we were leaving. I responded with the last sentence the salesman uttered. He apologized and asked us to sit with him while we fill out their survey. During the survey, he began closing.
The manager and I came to the agreement that they would move us to their nicest resort for free and wrote up a "voucher" that showed a value of $1,000. With that "vouture" we could move to the nicer resort. I aslo agreed to pay $500 down with monthly payments totaling $110. For me to sign that, I was going to get 2 FREE cruises and the Book that contained their thousands of resorts worldwide to choose from for our future vacations.
So, my wife and I went back to our resort, packed our bags and waited for the concierge that never showed up. We called, they sent another concierge, that never showed up. Then, I took a cab back to the resort the meeting took place, and there was nobody there. I realized I had been scammed.
Upon returning to the states, I recieved a phone call. Again, apologizing for the awful experience and promising to get things corrected. At this point, I noticed that the $110 dollars began leaving my bank account every month. These payments went on for a year and I never received anything. To date, they have taken over a large sum of money from me and when I finally spoke to them, I was told I needed to give tham another $1000 to re-activate my membership.
Again, if you are approached by any person selling vacations while on vacation...run, don't walk, run away from them. I am still unaware of how they can still be in business.
Thank You
