Complaint Review: Purely Water - Cincinnati, Ohio

The 2007 Florida Statutes Title XLVI CRIMES Chapter 817 FRAUDULENT PRACTICES View Entire Chapter 817.558 Water-treatment devices.-- (1) For purposes of this section: (a) "Water-treatment device" means any product, device, or system designed for personal, family, or household use and for which any claim is made that it will improve the quality of water by reducing one or more contaminants through mechanical, physical, chemical, or biological processes or a combination thereof. (b) "Advertisement" means any representation of fact or opinion disseminated to the public in any manner or by any means which is designed to induce, directly or indirectly, any person to enter into any obligation to acquire any title or interest in or to use any water-treatment device. (c) "Misleading" means any direct or indirect misrepresentation or omission of any material fact or circumstance. (2)(a) It is unlawful for any person to make or disseminate any false or misleading advertisement regarding any water-treatment device. (b) It is unlawful for any person who solicits the sale, rental, lease, or order of any water-treatment device to make any false or misleading statement or claim: 1. Regarding contamination problems in tap water; 2. Stating or implying scientific certainty regarding the relationship between acute or chronic illnesses and water quality; 3. Regarding the type and degree of problems caused by water treated in public water-treatment systems; 4. Stating that the water flowing from a water-treatment device is "pure," unless such word is reasonably defined; 5. Making undocumented claims about the performance or benefits of a water-treatment device; or 6. Using unauthorized endorsements or testimonials. (3) At the time of or before the order, sale, rental, or lease of any water-treatment device to a consumer, the person soliciting the order, sale, rental, or lease must notify the consumer in clear and conspicuous writing in at least 10-point boldfaced type that operational, maintenance, and replacement requirements are essential for the water-treatment device to perform as represented. In addition to the notification requirement, each water-treatment device must have a label or tag affixed to it or the container in which it is sold or delivered which notifies the consumer that operational, maintenance, and replacement requirements are essential for the water-treatment device to perform as sold. (4) Any person who violates any provision of this section commits a misdemeanor of the first degree, punishable as provided in s. 775.082 or s. 775.083.

Not one of these so called ex-employees that are making these reports,have ever worked for Aqua Maid Water Systems, Inc. located in Lakeland , Florida. I check all of our employee records and not one of them ever worked for us. It looks like they don't even know who they were employed by. Aqua Maid Water Systems, Inc. will bring a law suit against every person who misrepersents themselves as employees of our company. We are going to find these people and bring them to court. Thats a promise from Aqua Maid Water Systems, Inc. of Lakeland,Fla.

I worked at aqua maid for a short time in 2008. The appointment was set by sending out a mailer that said you would receive a $25 Chillies or Outback gift card. When the appointment setter would call you he or she would ask a few questions about your water followed by asking if we could come and test your water. Upon arriving at the prospect home we were told to call in to "put me on the clock." this was going to let the customer know we were here to do business. The test along with the 3 ring binder of information was designed to scare the people about there water. We were to tell the customers about the "HIDDEN DANGERS OF CHLORINE" then show how it will cause cancer if they kept drinking or showering in it. The "Hardness" test was a skew because you were suppose to shake the container for every drop added to reveal a true color change from red to blue. This made the water appear a lot harder than it was. Everything on the family cost report was being added up to show how getting a water softener was going to save them money and save there health. CLAIMS: Kidney stones< gall stones, CANCER etc. were coming from the water. Now there are 3 systems ranging from 6990.00 to 4990.00 payments were 139 to 99. These could be lowered to 69.00 to 49.00. Lower payments for the first 18 or so months then back to normal (we were told not to talk about that with the customers) IF you got a system it was vital you got the paperwork back to the office and the credit ran asap. The installer would be on the way to install the system with in a few hours. The reason it's so soon is because everyone has a 3 day right to cancel .... But if the system is installed then you have to pay a RESTOCKING FEE which could be 1700 to 2000 depending on which system. THIS IS NOT A WAY TO DO BUSINESS!! RIP OFF!!!!! Check: tampabay.com search water softeners Type aquamaid or aqua maid on complaints.com Search ftc.gov (water softeners) search BBBSOUTHEASTFL.ORG water softeners. DO YOUR RESEARCH you can get a system LOWES for 800 this is there best one!!!

I worked at aqua maid for a short time in 2008. The appointment was set by sending out a mailer that said you would receive a $25 Chillies or Outback gift card. When the appointment setter would call you he or she would ask a few questions about your water followed by asking if we could come and test your water. Upon arriving at the prospect home we were told to call in to "put me on the clock." this was going to let the customer know we were here to do business. The test along with the 3 ring binder of information was designed to scare the people about there water. We were to tell the customers about the "HIDDEN DANGERS OF CHLORINE" then show how it will cause cancer if they kept drinking or showering in it. The "Hardness" test was a skew because you were suppose to shake the container for every drop added to reveal a true color change from red to blue. This made the water appear a lot harder than it was. Everything on the family cost report was being added up to show how getting a water softener was going to save them money and save there health. CLAIMS: Kidney stones< gall stones, CANCER etc. were coming from the water. Now there are 3 systems ranging from 6990.00 to 4990.00 payments were 139 to 99. These could be lowered to 69.00 to 49.00. Lower payments for the first 18 or so months then back to normal (we were told not to talk about that with the customers) IF you got a system it was vital you got the paperwork back to the office and the credit ran asap. The installer would be on the way to install the system with in a few hours. The reason it's so soon is because everyone has a 3 day right to cancel .... But if the system is installed then you have to pay a RESTOCKING FEE which could be 1700 to 2000 depending on which system. THIS IS NOT A WAY TO DO BUSINESS!! RIP OFF!!!!! Check: tampabay.com search water softeners Type aquamaid or aqua maid on complaints.com Search ftc.gov (water softeners) search BBBSOUTHEASTFL.ORG water softeners. DO YOUR RESEARCH you can get a system LOWES for 800 this is there best one!!!

I worked at aqua maid for a short time in 2008. The appointment was set by sending out a mailer that said you would receive a $25 Chillies or Outback gift card. When the appointment setter would call you he or she would ask a few questions about your water followed by asking if we could come and test your water. Upon arriving at the prospect home we were told to call in to "put me on the clock." this was going to let the customer know we were here to do business. The test along with the 3 ring binder of information was designed to scare the people about there water. We were to tell the customers about the "HIDDEN DANGERS OF CHLORINE" then show how it will cause cancer if they kept drinking or showering in it. The "Hardness" test was a skew because you were suppose to shake the container for every drop added to reveal a true color change from red to blue. This made the water appear a lot harder than it was. Everything on the family cost report was being added up to show how getting a water softener was going to save them money and save there health. CLAIMS: Kidney stones< gall stones, CANCER etc. were coming from the water. Now there are 3 systems ranging from 6990.00 to 4990.00 payments were 139 to 99. These could be lowered to 69.00 to 49.00. Lower payments for the first 18 or so months then back to normal (we were told not to talk about that with the customers) IF you got a system it was vital you got the paperwork back to the office and the credit ran asap. The installer would be on the way to install the system with in a few hours. The reason it's so soon is because everyone has a 3 day right to cancel .... But if the system is installed then you have to pay a RESTOCKING FEE which could be 1700 to 2000 depending on which system. THIS IS NOT A WAY TO DO BUSINESS!! RIP OFF!!!!! Check: tampabay.com search water softeners Type aquamaid or aqua maid on complaints.com Search ftc.gov (water softeners) search BBBSOUTHEASTFL.ORG water softeners. DO YOUR RESEARCH you can get a system LOWES for 800 this is there best one!!!

I received the same postcard promising a $50 giftcard to a restaurant of my choice if I would meet with a rep from this company. When the meeting was arranged I too was promised it would not take more than 1 hour. Matt came over from AquaMaid Water Systems. He wanted my whole family to watch...as he hoped my children would have a great science like experiment. He talked about having just been moved to Charlotte by the company and how wonderful they are. He talked about how his wife had eczema (ironically-so does my daughter) and how the system improved her skin so much so he wanted to work for the company. After a 2 1/2 hour presentation, we wanted to give it a try and were told the offer was only good for that night. We signed up but the next day-we changed our minds. Although the offer sounded good, we really could not afford it. I called and cancelled only to receive another call by the "manager" who offered to decrease the price and delay our 1st payment for 12 months. We once again agreed and within hours they were at our house installing the system. We were promised a quality pots and pans set, coupons, plus the giftcard that inticed us at first. It has been 4 months and we have not received any of those extras. I tried to call and cancel again shortly after they installed the system and all North Carolina and Florida numbers were disconnected. I contacted the financing company who told me to write a grievance-did that and am waiting for their help. Today I found a 1-866 # and left a message and sent an email demanding that someone contact me. The products they left for us are not what they promised, and our skin and scalp are just as dry as they had been in any winter season without the system. It is a scam-and we were sucked in. If anyone out there has found any resolution-please contact me.

I have worked for one of the companies that promotes the AquaMaid product and have worked very closely with the owners, the reps and the customers that they have attained. I have witnessed a great deal of misrepresentation first-hand. The example by the concerned consumer "Leah" just starts to scratch the surface of the deceptive sales practices that these companies in question use. Leah is lucky that her mother was not pressured enough to actually sign a "purchase agreement". These companies work very fast. Had Leah's mother signed an agreement, which has no financing details besides the base price (before the interest rate or payment details are figured), the installers would be there THE SAME DAY to install the system on the side of her house. While the installers are doing their job, the financing department is doing their's. They shop the consumers credit to multiple financing companies, with the concern being which finance company will cover the most of the base price of the product. The consumers interests are not being considered during this phase. This is where the payment amount is determined. Now mind you, this amount has already been "promised" by the sales rep verbally to get the consumer to sign the agreement. Thats where I came in. I would have to get these people to sign the financing paperwork that by no means reflected what these people were promised. Leah's mother could very well be threatened with a lein on her house if she didn't sign. I have walked away from many deals feeling that I had just convinced someone, that couldn't afford the payments, that they had no alternative but to sign. I have numerous other ways that these people are deceptive and if anyone shows interest in this post, I will be more than willing to share.

The BBB in Florida has the company listed. (Aquamaid). Quite a few complaints. Also, the number the provide on the BBB's website is disconnected. I called one number I found online for Aquamaid and SURPRISE!! I got the same lady I just talked to from "Purely Water" that said Aquamaid was just the product, not the distributor. Lies, Lies, Lies. Link to BBB: (((ROR REDACTED))) CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.