- Report: #540113
Complaint Review: qt bill - Internet
Reported By:
Screwed -
Hanover, Massachusetts, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
qt bill
Internet, United States of America
Phone:
Web:
QTbill.com
Categories:
Business Rating:
(0)
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qt bill Rip off Internet
This company uses a loophole in a federal law to scam people. I made a collect call from a payphone that didn't go through. Call took less than a minute but they billed me $17. Then they forwarded it to a collection agency with an additional $15 charge -but never sent a bill. I had Indians calling every few days but not able to tell give me details. I finally gave up and paid just to get some peace. Beware!!!
I noticed they cruise the internet responding to complaints very nicley. Don't believe it.
2 Updates & Rebuttals
Screwed
Hanover,Massachusetts,
United States of America
QT Bill fluff
#2Author of original report
Fri, January 15, 2010
Several paragraphs doesn't change the facts. It's robbery to charge what you do. I think it's funny that you cruise the consumer sites trying to cover yourself. Bottom line, don't make collect payphone calls or QT Bill will clean your wallet.
Customer svc @ qtbill
/,Indiana,
U.S.A.
QTBill Direct Billing
#3UPDATE Employee
Fri, January 15, 2010
QTBill is a legitimate billing company which provides an alternative billing solution for many merchants. In this case, the merchant appears to have been one of our long distance carriers.
In case you are unaware, in the past, in situations where someone is trying to place a collect call to a non traditional line (a cell phone or other number that is not a Bell line) all the operators at the long distance companies could do is tell the calling party, "I'm sorry, collect calls are not allowed to this number". If the long distance carrier was unable to connect the collect call in the traditional manner, the party on the receiving end would not have had any idea that someone was trying to call collect.
This is because Cell, Cable, and VOIP (Vonage type services) companies have chosen not to have billing arrangements with the long distance companies.
With the QTBill alternative billing solution, the operators of these long distance companies can now attempt to connect these types of important calls. Without this billing alternative, many customers would still be unable to complete this type of call. This is extremely helpful in emergency situations and those times when a person just "has to get a call through".
QTBill is a billing company; the merchant that provides the product or service sets the price. The price for any product or service that is billed by QTBill is always quoted to the person setting up the account for billing, so there are never any surprises. The recipient must then press one to acknowledge and accept the rates before setting up an account or using their existing QTBill account.
Once a merchant service has been positively used, an invoice is generated for each transaction and sent to the home residence of the customer. If you have not received the invoice for the services you have used, we will be happy to email you another copy. The fastest way to obtain a copy of your invoice is to email [email protected] and request one. It can be emailed immediately either as a Word or PDF document.
QTBill is happy to answer any questions you may have regarding your account. Emailing [email protected] is the best and fastest way to reach us. Email allows us to document requests as well as the service staff's replies. We are happy to resolve service issues as well as send copies of bills instantly via email.
If for some reason you do not have Internet access, you may leave a detailed message on our service voicemail (888) 200-5521 and we will return your call within three business days. Please understand that our primary means of communication is via email and emails will receive quicker service response.
Please contact us for further information regarding your specific account. We will help to find a resolution fast, preferably before your account has become delinquent and been submitted to a collection agency. If your account is turned over to a collection agency, you should contact us directly for the details of your account transactions.
If you have questions or concerns about your QTBill account, please contact us directly for immediate support and assistance.
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