- Report: #1433601
Complaint Review: Quality Inn Niceville FL - Niceville Florida
Reported By:
Kandy -
Lake Mary, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Quality Inn Niceville FL
101 Highway 85 N Niceville, 32578 Florida, United States
Phone:
(850) 344-7767
Web:
https://www.choicehotels.com/florida/niceville/quality-inn-hotels
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Quality Inn Niceville FL Run Down Hotel Guilty of Fraud Niceville Florida
Report Attachments
Disgusting hotel. The place is very run down. The rooms smell of strong bleach. The furniture and accessories are broken, damaged or missing. I had booked 10 days here. Little did I know the hotel was not pleasant enough to stay one day. The hotel did have a pool and I was given a room (after the first room had a broken toilet with a leak all over the bathroom floor) right outside the pool. The day I checked in there were two guys swimming in the pool. The following day I got my notebooks together and a towel and went to go into the pool area to sit in a chair, not to swim. I just needed to get out of the dark depressing room. I was unable to get the gate unlocked and asked for help. I was told the pool "was not open." I went to the front desk and asked again and told the representative that there were people in the pool swimming the day before. This representative called her supervisor and immediately apologized to her for calling on her day off (as if it was my fault) and asked about the pool. She again said, "it's closed until March 1." A couple days after this, I came back from an errand and ANOTHER group of people was in the pool. I tried asking the group if the pool was open-they refused to answer. I went inside again and asked the front desk. The woman said, "Oh we opened it today." (It was not March 1. It was still February). I tried asking why nobody bothered to tell me but the representative was ignoring me and waiting on someone else. I was so upset that I drove my car around to the back of the hotel and sat. Within a few moments a male employee came back there and was staring at me and then left. The same female employee did the same thing to me. They were apparently trying to intimidate me.
Aside from the pool and the horrible rooms, the hotel washing machine did not work. I found this out after dragging my heavy laundry bag and putting my money in the machine. I went in to the office and asked about the washer and the same representative stated, "we had a sign but I guess it fell off." She gave me 4 quarters but this by no means made up for all of the work I had to do going back and forth with the laundry (I had 2 loads) and hanging it up around the room to dry because I was not able to dry the loads together.
I found this hotel through Orbitz and contacted them for a refund half way through the stay. Orbitz called the front desk, spoke to them, came back to me on the line and said, "they've agreed not to charge you for the rest of your stay, but you need to leave by 5 pm." I explained to Orbitz how difficult that would even be considering I am disabled, had a dog, and had to collect all my things AND find a new place to stay. Orbitz abandoned me at this point and advised I had to go ask for more time myself. Of course, the conversation would not go well. I attemtped being cordial to let the Quality Inn representative know how difficult of time I'd have getting out of the room by 5 pm. I ended up injuring my neck, forgetting an expensive computer cord and losing over $500 in hotel costs and bank fees.
