Bruce Foster
Brooklyn,#2REBUTTAL Owner of company
Wed, March 11, 2009
Izan Cortez made a purchase in the amount of $32.80 February 3rd, 2009. Her order was shipped February 9th, 2009. We have documentation verifying we shipped her order. Subsequently she states that she never received her order. February 12, 2009 we issued a full refund to her paypal account. How can this be considered a rip off of a consumer? In fact, Izan Cortez has filed numerous complaints against my company. The most recent was a complaint filed with the Better Business Bureau of New York. She states in her complaint that she never received the goods nor did she receive a refund. We have documentation to verify the shipment as well as her prompt refund. What is her motivation to destroy the reputation of a business established over 17 years ago? We did not in any way rip her off, but she is certainly continuing slandering our reputation. What is our remedy against this type of behavior?