I don't normally write reviews but this company absolutely needs to be stopped and run out of business.
My wife called for a locksmith because we locked our keys in the house. We were quoted a $15.00 service fee and told the fee for opening the door started at $35.00. They contacted the locksmith and he called us 15 minutes later. My wife put him on the spot about the fee starting at $35.00 and told him she was not going to wait for him to come out before knowing the price. She told him it was our front door lock and he quoted her a total of $50.00 ($15.00 for the service and $35.00 for the unlocking of the door).
Since he quoted a hard price and said he could be to our home in 30 minutes, my wife canceled another company that was ging t take a little bit longer. The Quick Locksmith 247 called back 4 times and kept postponing his arrival, turning his 30 minute arrival time to almost 2 hours. By the way, my wife had just come home from surgery and was in a bad way so I was in a bit of a hury to get he inside and get her medication.
When the locksmith (thug) finally arrived his method of opening my front door was to take a 14" flat head screwdriver and jam it between my door and doorjam releasing the latch, tearing the weatherstripping and denting the wood.Mind you, this took all of 60 seconds from the time he exited his car to the time he was finished. This is something I could have done but I didn't want to damage anything like he did. Unfortunately it was dark and I didn't see the damage until after he left.
60 seconds later he bills me $105.00 ($15.00 service fee and a $90.00 unlock fee). More than double what he quoted my wife. I asked him what the $55.00 increase was for. He said thats what we charge. When I asked him what he would have done for the $35.00 unlock fee and he could not give me an answer. He just kept repeating their fees start at $35.00 but he couldn't give me an example of a lock or method of unlocking a door for that price. After all, what could honestly be faster than ounching a door lock with a screwdriver.
I called their office and spoke to two people. They refuse to let you speak to a manager. They argue and talk over you. When I ask them what type of lock and method of unlocking they will do for the $35.00 they quote, they could not answer either. That's when they start getting rude and just start talking over you. By the way, the guy they sent to my house was about a 290 pound straight out of prison looking gangster.
"Beware." This is an organized Bait & Switch scam and very unethical business.
FloridaNative
Palm Beach Gardens,#2Consumer Comment
Sun, April 10, 2016
This is a very common locksmith scam that has been around a long time.
The FTC has a warning about it on their website. The NY Times has written a good article this year, Jan 30, 2016, on fake online locksmiths all over the country. It essentially is a boiler room type operation - so you aren't speaking to the people you think you are calling. They do misrepresent the price and the service when you speak to them on the phone. They are crime organizations out to take you for as much money as possible. Look up the FTC website under locksmith scams and google the NY Times article for details.
The solution is to have a local, legitimate locksmith programmed into your phone ahead of time. Make sure you have vetted them prior to putting them into your own database. i don't mean a phone call either, check to see if they have a legitimate location by actually going there. The scam works because the search engines are duped by local addresses that mask the actual location and name of the scammer locksmith. This is not the only service that has been taken over by boiler room scam operators.
By the way, as you noticed, these people are thugs so don't take a chance by using them. Vet your locksmith before you need one.