- Report: #18564
Complaint Review: Quickwash America - Frisco Texas
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Author Not Confirmed
Why?
Quickwash America
3300 Preston Road Frisco, Tx 75034 Frisco, 75034 Texas, U.S.A.
Phone:
214-387-9274
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Quickwash America poor service, damaging service, bad service Frisco Texas
I paid $15 for a car wash and an additional $4 for a wheel detail on the way to my mothers house in Frisco. Being that this place is a glorified drive through car wash (you don't get out of your car), I didn't notice that the wheels and car was still dirty until I got to my mothers. When I realized that the car wash was of poor quality I called them and requested a refund. I could not return to their car wash as we were on our way to a funeral in Longview. They told me that they could not authorize a refund and that I would need to talk to Barry, the owner. I said fine and they took my name and number. He never called and I have called 3 times and can never get him on the phone.
In Longview I stopped at a do it yourself carwash place to finish cleaning the car and wheels. I always start the wash off by spraying the car down with plain water to loosen any debris. I noticed that my car had a ton of soap on it! Their machines were not properly rinsing. I called them and they said that they were having training issues and apologized. Soap is terrible for the finish of your car when left on.
This place is not being managed - in my opinion they could do serious damage to your paintjob.
Philip
Dallas, Texas
In Longview I stopped at a do it yourself carwash place to finish cleaning the car and wheels. I always start the wash off by spraying the car down with plain water to loosen any debris. I noticed that my car had a ton of soap on it! Their machines were not properly rinsing. I called them and they said that they were having training issues and apologized. Soap is terrible for the finish of your car when left on.
This place is not being managed - in my opinion they could do serious damage to your paintjob.
Philip
Dallas, Texas
2 Updates & Rebuttals
Denzil
Midland,Texas,
Phillip-We're Sorry
#2REBUTTAL Owner of company
Wed, June 05, 2002
Phillip, as President of QwikWash America, I want to personally apologize for your experience at our Frisco location. We pride ourselves on high quality customer service. You came in during our first two weeks of business and obviously had a less than satisfactory experience. I am truly regretful for that and would like to offer you a Free Stars-n-Stripes wash with an Interior cleaning. Also, if you will contact me, we will would like to give you a complimentary oil change. Our General Manager is also very sorry for not getting back to you. It was a very hectic time as you probably are aware if you've ever opened a large retail business. But these are only excuses, and there is truly no good excuse for your experience. We would like to demonstrate the quality of our service and retain you as a valued customer. All we ask is that you give us a chance.
#30
Thu, April 18, 2002
I paid $15 for a car wash and an additional $4 for a wheel detail on the way to my mothers house in Frisco. Being that this place is a glorified drive through car wash (you don't get out of your car), I didn't notice that the wheels and car was still dirty until I got to my mothers. When I realized that the car wash was of poor quality I called them and requested a refund. I could not return to their car wash as we were on our way to a funeral in Longview. They told me that they could not authorize a refund and that I would need to talk to Barry, the owner. I said fine and they took my name and number. He never called and I have called 3 times and can never get him on the phone. In Longview I stopped at a do it yourself carwash place to finish cleaning the car and wheels. I always start the wash off by spraying the car down with plain water to loosen any debris. I noticed that my car had a ton of soap on it! Their machines were not properly rinsing. I called them and they said that they were having training issues and apologized. Soap is terrible for the finish of your car when left on. This place is not being managed - in my opinion they could do serious damage to your paintjob. Philip Dallas, Texas
