- Report: #138661
Complaint Review: Qwest Communications - Nationwide
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Author Not Confirmed
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Qwest Communications
qwest.com Nationwide, U.S.A.
Phone:
800-603-6000
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Qwest Communications Ripoff Unethical Business Practice UTAH Qwest salesman gives me price quote but actual bill was $500 over price quote for 6 lines PROVO UTAH
I had several calls with Qwest Salespeople and none of them disclosed all fees involved in setting up 6 lines for our business.
After receiving our first bill for over $1000 I talked with several Qwest representives and they escalated my concern to a manager that told me the same thing. Her name was Don and she said that those are legitimate charges on my bill and she apologized that the sales people I talked to didn't disclose the additional setup charges when they quoted me.
The total quote I received from Qwest salespeople was just over $500 so you can imagine my frustration when we received our first bill for over $1000. Don apologized that there wasn't anything else they could do for me and that was it.
As soon as we get VOIP installed in our office I will kiss Qwest goodbye forever. They cheat and lie to get a sale and then screw the customer in the end!!!
Adam
Springville, Utah
U.S.A.
After receiving our first bill for over $1000 I talked with several Qwest representives and they escalated my concern to a manager that told me the same thing. Her name was Don and she said that those are legitimate charges on my bill and she apologized that the sales people I talked to didn't disclose the additional setup charges when they quoted me.
The total quote I received from Qwest salespeople was just over $500 so you can imagine my frustration when we received our first bill for over $1000. Don apologized that there wasn't anything else they could do for me and that was it.
As soon as we get VOIP installed in our office I will kiss Qwest goodbye forever. They cheat and lie to get a sale and then screw the customer in the end!!!
Adam
Springville, Utah
U.S.A.
1 Updates & Rebuttals
Schaun
Billings,Montana,
U.S.A.
Qwest blows
#2Consumer Suggestion
Sun, September 18, 2005
I understand your frustration. I am having a similar experience with Qwest in Montana. Where a rep. gave me a quote over the phone (Which for everyones info. is not allowed by Qwest Communication corp.) and the acctual bill was twice as high. My advice would be to get a hold of any better buisness practice in your area and they may be able to help. Try to stay away from the Better Buisness Beuru(?) I have heard some things about unethical buisness practices within the BBB, Because they are payed by these buisness they get complaints about.
