Complaint Review: Radiant Phyical Therapy & Massage - Tacoma Washington

Liars! No Ethics, No patient client confidentiality, Left worst than arrived!

Turn around and run away from this place if you can. Don't even border going in it.. 

I experienced the worst of the worst in first hand experience to give this review...

Set an hour appointment for massage therapy from 3pm to 4pm, they told me to arrive 30mins early to fill out paper works at 2:30pm. Finished the paper works at 2:45pm sat at the lobby waiting until 3:20pm. Then they said sorry for the wait, they needed to verified insurance, not letting me know why I was waiting was ridiculous. When the massage therapist came and took me to the room it wasn't for the massage therapy that I set the appointments for at all. The therapist took me to the back room, just to ask me if I have pain and how much is the pain from 1 to 10. I gave them all the information when filling out the paperwork and they still wanted to waste my time asking the questions again.  

I told the therapist, my migraine headache is at 10 if I move my head.  What can you do for me; she said nothing your time is up when it was only around 3:40  my appointment is from 3-4pm and she choose to make me leave there with a headache at a scale of 10 whenever I rotate my neck.  Where is the Ethics in this?

Also I accidently drop my Medical Marijuana in a zip up black case for pain in the lobby when I was filling out the paper works and they call the police on me after finding it telling the police that my Rick Simpson Oil in a syringe is hypodermic needle with heroin in it, in order for the police to arrive and take my meds for destruction. I went to Tacoma Police Headquarters and they told me that they would not go out and confiscate Marijuana that is legal by law, it's just like calling the police and tell them someone left a bottle of liquor. Marijuana is controlled by the liquor board here in Washington state. The officer at the front desk told me that they would just tell that person that call to destroy it themselves. RADIANT had to lie to the police telling them I had Herion in order for the police to send someone to pick it up.. 

There is no Patient client confidentiality if they called the police on their own patients for dropping something that was legal by law. The made me " their patient" tried to recover my meds with no real information at all. I had to run down to the police headquarter twice because the manager Jim Taylor said he made the call to the police and he gave them my meds. Later I found out that Jim Taylor had his therapists call the police and told me he was the one making the call. No information was recovered at Tacoma police headquarter because it wasn't Jim Taylor that called... 

The manager lied in front of my face a whole bunch of times accusing my Rick Simpson Oil was Heroin in a hypodermic needle.  There was no needle at all and said it was company police to call the police when something is found. I wasted 4 days on trying to contact the officer and he never returned my call. 

No bodies at RADIANT will help me to contact the officer that took my Medicines. No one offer to help on recovering my meds when they gave it away. The manager told knowingly told me that is their was only 37 patients that went in that day, they did not have the common sense to place 37 calls to their patient to see if anyone dropped their medications. They didn't do that; they rather call the police on their patients.

When I was filling out the paper works I asked them how much was the visit, no  one in the building knows the price for massage therapy, I had to wait 20 mins for them to call billing to find out that they charge $160 per hr + 1% interest (12%apr)  ripoff.

I went in for a massage visit 2 days after they lost my meds, just to see how their service is, it was worst than the first time without treatments.. After the massage my lower back and kidney was hurting all day.. 

I will tell everyone to stay away from this place if you can.. 

Here are the names of the incompliant people that work there

General Manager Jim Taylor

LMP Tanna Taylor

LMP Kristie Almario

LMP Jamie Barnum

LMP Kim Knutson

LMP Carrie Erickson

MTP Jeff Niedzinski

Billing Cate Cryder