- Report: #1412432
Complaint Review: Radiant Revive - Internet
Reported By:
Barbara -
Mission Viejo, California, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Radiant Revive
Internet, United States
Phone:
855-633-0203
Categories:
Business Rating:
(0)
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Radiant Revive Trial offer for skin cream. No cost except paying shipping and handling. Internet
Thursday, November 17, 2017 at 2:30 pm Pacific Time.
Using the Internet, I ordered a free trial (for the cost of $4.95 for shipping and handling) of Radiant Revive, endorsed by Rachel Ray, on October 2, 2017. I received the jar of face cream and a packing slip.
Then, several days ago, I received an unsolicited jar of Radiant Revive and another packing slip. This raised my suspicions. Yesterday, my Visa statement arrived. I was charged almost $180.00 (2 charges of $89.95 each; dated 10-18-17 and 11-4-17). I had not re-ordered this product because I hadn't even finished using the first jar. It wasn't until I saw the Visa bill that I learned how much the unordered product cost and to find a contact phone number.
I phoned the company at 855-633-0203 and spoke to Amber. I asked for a refund and she told me I had "signed" a contract. They refused to refund my money. I am livid. This was supposed to be a free trial where I would pay the $4.95 shipping and handling fee. I want my money back. The company had automatically charged my credit card -- the one used to pay the shipping and handling fee.
I asked to speak to a manager. Nope. I asked to speak to their attorney. Nope. I asked for their mailing address. Nope. I was given the email address of: [email protected]. Apparently, 855 is a non-geographic area code. (I had tried to learn the company's location by typing in the area code.) My order number for the "free sample" was 22235. In checking the Internet, I now see that this is some sort of scam. I asked if the phone call was being recorded. Nope. Neither of the two emails I received from "[email protected]" said anything about: future orders, the cost of the product, that fact that the "agreement" is only stated on the Web, nothing -- nothing at all.
I sincerely believe this trick should be brought to the consumers' attention. Apparently, somewhere on the Web, it says that if the "contract" is not canceled within 15 days (for a 30-day "trial" face cream), they [the company] will automatically begin billing me. Other than the original jar of face cream (the trial jar), I have received one additional jar --unsolicited, and I have been billed for two additional jars.
Amber began offering me "reduced" prices for continuing the service (in lieu of a refund which could not be done). I said NO. I don't want the product; I offered to return the one jar i just received and was told that they do not take "returns." The jar is sealed.
Is there a class-action suit that I can join? By email, I have submitted my consumer complaint to Nina Pineda of 7 OnYourSide [ABC-TV]. I will be glad to speak to someone about this. To me, this is outright deception and theft. Any help/advice you can give me will be greatly appreciated. I just want my $179.90 back. Please help me.
Thank you.
