- Report: #509830
Complaint Review: Railroad House - Marietta Pennsylvania
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Railroad House
Corner of West Front & South Perry Sts. Marietta, 17547 Pennsylvania, United States of America
Phone:
7174264141
Web:
www.therailroadhouse.com
Categories:
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Railroad House Did not Honor Gift Certificate and made a fool of Me and my wife Marietta, Pennsylvania
RAILROAD HOUSE CORNER OF W FRONT ST & S PERRY ST MARIETTA, PA 17547 I contacted the owners of Railroad House Bed and Breakfast on March 17th, 2009 to use a gift certificate. After some discussion they agreed to honor it and I made reservations for October 6th & 7th, 2009. On October 6th in the AM; I called them and left a message on their answering machine, stating our arrival on October 6th around 6 PM. We arrived at their location to find it closed. We left and the owner called me on my cell phone and said he had no reservation for us, but he has vacant rooms and can accommodate me. I said I will turn around and be there in 15 minutes. He than said are you the person with the 4 year old gift certificate? I said yes. He said he or his wife will meet us. I started wondering if they didnt have my reservation, what made him ask about the gift certificate. We turned around and went there and knocked, and knocked, and called, and knock, and called. Nothing! We saw two walkers and they asked us did we need help. They said the Inn keepers live in the building. We left a message that we were grabbing a bite to eat and will return. When we returned still nothing. My concern is this: If they didnt want to honor the gift certificate, just tell us, don't make an fool out of me and my wife. If we stayed there we would have certainly spent money in the bar and restaurant. So I just don't understand their cowardly approach to this. They are in the hospitality business and they treat people like this. I highly recommend not dealing with them in any way shape or form.
