- Report: #1042372
Complaint Review: Ram Residential - shelby township Michigan
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Ram Residential
5905 auburn rd shelby township, 48317 Michigan, United States of America
Phone:
586-731-9830
Web:
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Ram Residential Roger the Roofer They do not get their work done in a timely manner shelby township, Michigan
I contacted Ram Residential August, 2012 for a roof estimate. Their sales pitch is that they can get your home insurance to pay for roof damage so that you would not have to pay for the roof. My insurance company came out and agreed that there were several areas of damage, the roof, one section of the gutter, the garage shingles (just a few of them), and a hole in my shed. I agreed to the job and then the waiting game started. This was in early september. This time I also found out that I have cancer, so my life was turned upside down.
The job did not get started until the day before thanksgiving, and not finished until friday afternoon. Prior to the job they put a portable garbage truck to catch the debris from the roof. When they put that in they ruined my asphalt because it took almost a month for them to remove it from my property.
When they sold me the roof job, the salesman said there were three or four sheets of plywood to be replaced. but when they stripped the roof they found out that they were all bad. The insurance company would not cover any of it, but there was left over plywood planks from the shed repair and they were to use those on the roof, reducing the cost. The charge that occured did not reflect this.
They replaced the roof, which is now looking like the shingles are not flat against the roof, in fact they look like there is a problem with them lying down flat.
The ridge vent is not lying flat against the peak, in fact, it looks like it is about to fall off.
They took off my satellite dish, and never replaced it, allowing it to flap against the side of my house.
The garage roof does not look like any of the shingles were replaced.
The roof line of the shed where they fixed the hole is not in a straight line, it looks like a repair job was done, badly.
My gutters were okay before they touched the job, now they are hanging off of the clips. Coincidentally now I need new gutters for the complete house when they never indicated that I needed them before.
They contacted me a few times, and due to illness I might have missed some of their calls.
I have paid half of the roof, and I refuse to pay the other half until rest of the work is done.
They have indicated that I need new wood for my roof so that they can put the gutters back. I am willing to pay for that. But really, the only thing I want done is what the insurance said to be fixed.
They advertise that they clean up after themselves, but keeping the rolloff in my side yard for a month is unacceptable. They also ruined some of my plant bedding with their canvas.
I was willing to pay for the wood repair only, NOT replacing the gutters, and the man I dealt with, either Matt or Zach said they would get back to me with a price, that was two months ago. I havent heard anything from this company since, until yesterday when I got a collection notice that I owed the balance for the roof.
I am refusing to pay this because how do I know that they will come back and do the remainder of the work?
The only reason I hired this company, ( and I had gotten numerous estimates) is that they advertised on WMUZ, our Christian radio station. I also found out that they sub contracted the work I was not happy about it, I was under the impression that they did the work themselves.
When they finished my roof in November they said that it would be a while before I got my gutters fixed was that they were backed up on their jobs.
I also was quoted from Zack or Matt the total price of the roof that remained after a two thousand dollar deposit. It was quoted as 3961. and when I got the notice from the collection agency it was over four thousand dollars.
I am dying of cancer, and I wanted the work done before I got to a point where I couldnt do anything. I cannot get in contact with the owner, but on the radio station they are constantly advertising this company.
I should have looked them up on the computer, for they have had some complaints either about the jobs they have done or the quality of the work.
I am very disappointed that my radio station would promote a company who cannot or will not finish their work.
I am willing to pay for the work to be completed, but the only leverage I have is to withhold payment so that they will finish their work.
I know I will never hire them again.
I had orginally wanted them to fix a board on my garage. The salesman quoted, "It wouldnt cost more than one hundred dollars," when they came out to estimate the job, it was almost a thousand dollar job. It only required a replacement of a fascia board so that the insurance company would see that it was fixed. I had gotted quotes of one hundred fifty and two hundred dollars for the same job.
I cannot believe this is happening. I hired a company to fix my roof, so that my last days would be comfortable, and I am now involved with this trouble.
The job did not get started until the day before thanksgiving, and not finished until friday afternoon. Prior to the job they put a portable garbage truck to catch the debris from the roof. When they put that in they ruined my asphalt because it took almost a month for them to remove it from my property.
When they sold me the roof job, the salesman said there were three or four sheets of plywood to be replaced. but when they stripped the roof they found out that they were all bad. The insurance company would not cover any of it, but there was left over plywood planks from the shed repair and they were to use those on the roof, reducing the cost. The charge that occured did not reflect this.
They replaced the roof, which is now looking like the shingles are not flat against the roof, in fact they look like there is a problem with them lying down flat.
The ridge vent is not lying flat against the peak, in fact, it looks like it is about to fall off.
They took off my satellite dish, and never replaced it, allowing it to flap against the side of my house.
The garage roof does not look like any of the shingles were replaced.
The roof line of the shed where they fixed the hole is not in a straight line, it looks like a repair job was done, badly.
My gutters were okay before they touched the job, now they are hanging off of the clips. Coincidentally now I need new gutters for the complete house when they never indicated that I needed them before.
They contacted me a few times, and due to illness I might have missed some of their calls.
I have paid half of the roof, and I refuse to pay the other half until rest of the work is done.
They have indicated that I need new wood for my roof so that they can put the gutters back. I am willing to pay for that. But really, the only thing I want done is what the insurance said to be fixed.
They advertise that they clean up after themselves, but keeping the rolloff in my side yard for a month is unacceptable. They also ruined some of my plant bedding with their canvas.
I was willing to pay for the wood repair only, NOT replacing the gutters, and the man I dealt with, either Matt or Zach said they would get back to me with a price, that was two months ago. I havent heard anything from this company since, until yesterday when I got a collection notice that I owed the balance for the roof.
I am refusing to pay this because how do I know that they will come back and do the remainder of the work?
The only reason I hired this company, ( and I had gotten numerous estimates) is that they advertised on WMUZ, our Christian radio station. I also found out that they sub contracted the work I was not happy about it, I was under the impression that they did the work themselves.
When they finished my roof in November they said that it would be a while before I got my gutters fixed was that they were backed up on their jobs.
I also was quoted from Zack or Matt the total price of the roof that remained after a two thousand dollar deposit. It was quoted as 3961. and when I got the notice from the collection agency it was over four thousand dollars.
I am dying of cancer, and I wanted the work done before I got to a point where I couldnt do anything. I cannot get in contact with the owner, but on the radio station they are constantly advertising this company.
I should have looked them up on the computer, for they have had some complaints either about the jobs they have done or the quality of the work.
I am very disappointed that my radio station would promote a company who cannot or will not finish their work.
I am willing to pay for the work to be completed, but the only leverage I have is to withhold payment so that they will finish their work.
I know I will never hire them again.
I had orginally wanted them to fix a board on my garage. The salesman quoted, "It wouldnt cost more than one hundred dollars," when they came out to estimate the job, it was almost a thousand dollar job. It only required a replacement of a fascia board so that the insurance company would see that it was fixed. I had gotted quotes of one hundred fifty and two hundred dollars for the same job.
I cannot believe this is happening. I hired a company to fix my roof, so that my last days would be comfortable, and I am now involved with this trouble.
4 Updates & Rebuttals
seriously
#2Author of original report
Thu, April 17, 2014
just because i had an issue with roger doest mean he doest do a goid job my problems were a result of miscommunication and ignorance on my part. my problem with roger is with roger not ram residential if this was a perfect worikd this would never have happened. just do your due dilligence and chck him out.
hk
Michigan,really version 2roger has no
#3Author of original report
Thu, April 17, 2014
after you called me twice about removing my posting and ordering me to remove t this is wht you do. you attack my special needs adult children in a way that is not very professional . if they could work i would be so happy. i raised them by myself since my hisband died. as for a considerable payment i paid you nine hundred dokkars to settle it for the year. did you want me not to pay you. i withheld payment because of the refusal of you to fix my shed i had four contractors come out and say it was about to cokkpse withiut bracing it. ne contractor from ann arbor said it was not done correctly only once when we went to court did you fix it. i can understand why you are upset about my posting the complaint but you did not resoond to my calls and i was upset. you have your facts wrong i purchased my home in wpqww on a short sale and i am in the process of fixing it up. my family has helped me find people to fix the storm damage listed on your contract. this pissing contest is stopping now. i did not bring up your personal demons you told me in the courthouse i know what its like to live with what you are going through. i purchased my home in two thousand twelve and its not in bad shape. i am through with this crap treat me like a sister in christ not a piece of crap you scrape off. and i wilk never use wmuzs recimmendations to use their adveetisers. i called you four times yesterday but you never returned my calls this posting is in response to this. and do not call my daughters phone anymore she just doest understand .
Roger the roofer
Shelby Township ,Michigan,
Really?
#4REBUTTAL Owner of company
Tue, April 15, 2014
We were contacted by this customer when a storm moved through the area causing damage to their home. The house was actually so neglected we were quite surprised that the Insurance Company was actually willing to pay for repairs.
When we contract with a consumer to do repairs on there home that the insurance is paying for they agree to turn over all insurance payments to R.A.M. The insurance company usually gives a percentage of the dollar amount of the damages from there (Ins. Co) loss report up front and once work is completed pays the balance. It may take many weeks to receive payment in full.
Prior to starting work we informed the customer that there roof was in such bad shape that there was going to be a significant amount of wood replacement which the insurance company probably NOT pay for. Because of the same sad story she has posted we agreed to ATTMEPT to get the insurance to pay for it to pay for it. And they sent R.A.M. an e mail acknowledging this
This customer told us they had received there initial payment and we proceeded to replace the roof on there house. We ended up having to replace ALL the plywood on the roof, again due to there neglect. The cost for the wood replacement was $1,580.00 which the Insurance Company refused to cover.
About this time we realized that this customer had received almost $5,000.00 from Insurance Company yet had only given us $2,000.00 o n 9/19/2013. We did not receive another pament from this customer until 2/13/14 when they paid another $2,000.00. At this point we had completed approximately $6,000.00 worth of work to the house not to mention the additional $1,580.00 for the wood replacement.
When we requested that they turn over the balance of the insurance money earned all of there complaints started. The easiest one to address is they said we knocked the gutters off of there house. We had pictures prior to starting work showing that the fascia boards that hold the gutters up were almost completely rotten. There driveway is a combination of rotten asphalt and dirt obviously never having been maintained, again we HAVE pictures.
I recently received a judgment against this customer that would have allowed me to cause them some serious legal issues. Much to her lawyers surprise I agreed to a token monthly payment. Its curious to note that she was able to come up with a significant payment to cover her years worth of payments.
This person is guilty of insurance fraud in my opinion or maybe larceny by conversion I am not a lawyer no do I intend wasting time on trying to get money that just isn’t there. During the court proceedings she stated that she had no money as she was supporting THREE adult children who could not find work, her husband had left her etc etc. I wanted to scream that maybe they (the kids) should at least try McDonald’s. The complete apathy of this woman playing the victim was more than I cared to battle.
If I had known that she had posted this on the internet I would not have been so kind and would have pursued this further.
We sincerely tried to assist this customer as we do all of our customers to the best of our abilities. At R.A.M. we do give back to the community more so than any other company of our nature, well at least that I am aware of.
If you would like to see any documentation regarding this customer please feel free to contact us at 866 766 3454.To date we have paid $1,926.37 more to do this work than we received, not to menation loss profits. This customer has an open balance of $3,415.02. They received this money from Insuarance Company and spent it!
Report Attachments
darlene
use roger the roofer for all your roofing needs
#5Author of original report
Tue, April 15, 2014
spoke to roger the roofer and as of today the shed has been done use roger the roofer for asll your roofing needs i will heartily recomend him. you would be stuipd not to use him.
