- Report: #1258320
Complaint Review: Rancho Motor Company - victorville
Reported By:
Mary Elizabeth -
apple valley, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Rancho Motor Company
15425 dos palmas rd victorville, 92395 USA
Phone:
(866) 758-3071
Web:
http://www.ranchomotorco.com/HomePage
Categories:
Business Rating:
(0)
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Rancho Motor Company Won't Honor Recall victorville California
HORRIBLE and DISHONEST. I bought my Cadillac CTS from Rancho Motors three years ago and it has been nothing but a nightmare since. This July I took it into the service department for an oil change and a diagnostic because the engine light came on. After literally "forgetting" to service my car, a week later I finally got it back. I will also include that I went in and talked to the service manager "Eric" who started crying ... yes, he cried ... because he was apparently upset that my car kept getting forgot about.
The estimate they gave me on the service my car needed was $900. I took it to a local mechanic and had the same job done for half the price. But, the engine light stayed on and he admitted that he couldn't figure out what was wrong. So, I took it back to Rancho on Monday. The timing chain needs to be replaced and it will cost me $2500 (keep in mind, the parts are $800 and the rest is ALL labor.) I again took it to another mechanic and showed them the paperwork that "Will" gave to me. The man giving me the second opinion simply looked up the vin on my car, AND WHAT DO YOU KNOW, there was a recall dating back to 2014 for PREMATURE WEAR on the timing chain on my car. but guess what, it's only good until the car has up to 120,000 (like my car did in July) and now that my car has 123,000 miles on it, I don't qualify for the warranty. "Eric" is very sorry about this. What are the odds, right?
I know for a fact that Rancho Motors knew exactly what was wrong with my car in July but didn't tell me because the $2500 would have come out of their pockets, LIKE IT SHOULD! And they refuse to honor the warranty over 3,000 sorry miles. Meanwhile, my car can break down at any minute and leave me and my kids stranded.
Because I am a women, I was already intimidated to bring my car in on my own. I've had four oil changes done at Rancho Motors and each time it has been a different price. I have no doubt that if I were a man "Eric" would have more respect for me. His tears were a disgrace.
I don't need his tears. I need Rancho Motors to stand by their product. I need to have a safe, reliable car for me and my family. This will not be the last time "Eric" or Rancho Motors hears from me.
I will NEVER buy another car from these people. They are nothing less than crooks.
***EDIT***
Rancho has blocked me from commenting on their Facebook page.
