Brian
Gastonia,#2Author of original report
Wed, September 19, 2007
I have new information to report. After filing my report on here, sending a copy of the report to Ranger American, calling ADT and cancelling my service so that it would get kicked back to Ranger American and finally also copying the home builder in on the chain of communication, I got satisfaction. About a week after I did all of the above, I was contacted by a regional manager from Ranger American who started off by apologizing that it had ever gotten as far as him. He offered to do whatever it took to get the current system up and running and assured me that this was not the way they run their business (I will leave that one alone). I scheduled a technician to come out a week later (due to my schedule) and I was assured the problem would be fixed in 45 minutes to an hour. I told them I had between the hours of 8 am and 10 am and they assured me they would be there and have it done in that time. Unfortunately, it took almost 2 1/2 hours to fix the system and my wife had to leave as well so they had to come back in the afternoon to finish. After all was said and done, I am happy to say that our system has been working for the last 30 days without a problem. I am not sure why it did not work in the first place or within the first several service calls, but we haven't had any issues since the last service call and Ranger American was responsive when pressed.