- Report: #1128439
Complaint Review: Ratchet Infotech - Select State/Province
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Ratchet Infotech
Select State/Province, USA
Phone:
877--514-6954
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Ratchet Infotech Bait & Switch: Defined several "major problems" with my laptop, charged $69.99 for just running a Malware software, that is free on internet. India
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I got the Ratchet Infotech phone # from the internet, when I needed help installing a new Brother wireless printer. The Ratchet salesman that answered the phone understodd I was having trouble intalling the printer and said Remote Access would help him. After a couple of minutes, he said I had two issues that could esculate into a major problem for my laptop:
1) Many ERRORS and WARNINGS on my Error Log (and they were becoming more-plentiful);
2) In the MSCONFIG file he found many Applications (including the Printer Driver) had STOPPED.
He said these issues were preventing my new printer from being properly installed and that I should get these problems fixed. He said for $69.99, his Tech could clear up these problems, plus Tune Up my laptop.
I said OK, I had no choice. I spent an hour on the phone with the Tech who:
A) Got my printer working;
B) Ran a trial version of Malwarebytes, to clean up junk files;
C) Explained the Error Log issues were common and no-problem -- they mainly occured when the internet was shut-down without properly closing all the open windows;
D) Explained the Apps not running (Stopped) was because they were not actively-running -- so, a correct/common/no-problem condition.
I purchased thier Service because I was "scared into it". I complained to the Supv with no satisfaction. Their website indicates 7 things that they were to do as part of the Tune-UP, which they did not do.
Lessons learned: Malwarebytes is free on the internet (a good product). Brothers will help you install a new printer for free. Don't let a "stranger" have Remote Access to your PC. Don't be "rushed" into getting PC support, without checking into the Company and the Issues, with your IT guy.
