- Report: #260511
Complaint Review: Raven Media Membership Under GSA CD Google Network AgendaGrant Writer Pro Savingsmart.com - St. George Utah
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Author Confirmed
Why?
Raven Media Membership Under GSA CD Google Network AgendaGrant Writer Pro Savingsmart.com
GSA/SBA Express, NetWorkagenda.com St. George, Utah, U.S.A.
Phone:
866-370 7270
Web:
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Raven Media Membership Under GSA CD Google, Network Agenda Grant Writer Pro, Savingsmart.com, Today You deal with one company and they put you into several more without your consent. I was looking for a grant signed up with one and they charged me for several more than added more businesses When I discovered that there were several charges being made on my account I called CC and they kept allowing them to charge my acct.. Ripoff St. George Utah
Today You deal with one company and they put you into several more without your consent. I was looking for a grant signed up with one and they charged me for several more than added more businesses as Savingsmart.com, todaysescapeand www.skype.com. When I discovered that there were several charges being made on my account I called CC and they kept allowing them to charge my acct..
I wanted to find a grant, signed up for $3.97 and they kept billing me even after I tried to cancel. Phone numbers were recordings, and no one answered, so I sent emails. They kept putting more charges on my account even after the account was closed and a new credit card issued. Also different companys that I believe were affiliated with one main business. I never believed this could happen and the credit card people tossing my account to different departments. It has been more than seven months and to my dismay I can't get this resolved. Credit card people will not give me a physical address to certify mail, they said it isn't any good to certify. I told them that it has a routing number and I will continue to certify because they deny getting my correspondence. Right now I don't know what to do.
Suzanne
Ramona, California
U.S.A.
I wanted to find a grant, signed up for $3.97 and they kept billing me even after I tried to cancel. Phone numbers were recordings, and no one answered, so I sent emails. They kept putting more charges on my account even after the account was closed and a new credit card issued. Also different companys that I believe were affiliated with one main business. I never believed this could happen and the credit card people tossing my account to different departments. It has been more than seven months and to my dismay I can't get this resolved. Credit card people will not give me a physical address to certify mail, they said it isn't any good to certify. I told them that it has a routing number and I will continue to certify because they deny getting my correspondence. Right now I don't know what to do.
Suzanne
Ramona, California
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Fri, July 13, 2007
First of all let me offer my sincerest apologies to Suzanne. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is explained throughout the ordering process, displayed on the order page, the confirmation page and then sent to the customer in the confirmation/thank you email. You can also see that it is disclosed in the Terms and Conditions of the offer. The trial period is free for 14 days and we would not have charged Suzanne had she canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. Suzanne please contact customer service at 866-396-5718 for cancellation requests. There you will be able to speak with a happy, helpful agent waiting to assist you. If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at [email protected] and I would be happy to address your concerns ASAP. Sincerely, Ryan R. P.S. We (Raven Media) are not affiliated with Savingsmart.com, todaysescapes or www.skype.com
