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  • Report:  #218884

Complaint Review: RAY CATENA MOTOR CARS OF EDISON NEW JERSEY - UNION New Jersey

Reported By:
- Bridgewater, New Jersey,
Submitted:
Updated:

RAY CATENA MOTOR CARS OF EDISON NEW JERSEY
HIGHWAY 1 EDISON NEW JERSEY UNION, 07083 New Jersey, U.S.A.
Phone:
908-379 7200
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Dear Mr. Buchanan, General Manager

When I returned home from visiting my pregnant daughter in Michigan, I took a few minutes to reflect upon the events that took place during the week, concerning your dealership's purchase of my 87 Ferrari. I became keenly aware that the time will come when the present agreement concerning my Jaguar, leased from your Edison dealership, will expire.

I went on to think about the past eighteen years and recounted some of my vehicles leased or purchased from your establishments, at least two Porsches, numerous Mercedes, and two Jaguars, I also remembered the countless friends and relatives, including Donna Newman,ESQ. who I introduced to your dealerships. I couldn't even attempt to envision the endless number of bumpers, headlights, fuel restricters, key buzzers, door beams and seat belts that I ordered from your Mercedes Dealership when I worked for Classic Coach Repair, as I took the business away from E. K. Cummings and Power Motors to give the new guy, Ray Catena, a great opportunity for business, at my choosing. Please refer back to your parts' order forms through the 1980s.

It disgusts me to think, that your father-in-law, Ray Catena and you, found it more important to cheat a loyal customer out of twenty five hundred dollars, than to show some remnants of respect and to adhere to your written agreement with a trusting woman.

If I should take some time to evaluate your business practices, I would put myself on a mission of futility, so instead, I will give Ray Catena Motor Cars the attention, publicity and Internet advertisement that you people earned through your mistreatment and abuse, which was directed towards me. You people erred, then you verbally and financially attacked me, shame on you.

For twenty five hundred dollars you have purchased for yourselves the loss of a loyal customer and the assurance that your business practices will be brought to light through conversation every time I leave my home and see the reminder of the Ferrari emblem on the back of my Jaguar, next to the Ray Catena Motor Cars insignia.

I must commend you both for having the lowest level of integrity that I have ever witnessed even after having been in the auto industry for about twenty years. Let me remind you both, women have an apprehension to car shop as it is, your actions will put raging fear into any buyer, let alone the innocent woman. As I travel to my daughter's home in Michigan, Detroit Airport is the perfect potting soil for auto news, I promise you, The Ray Catena Auto Group will be the feature, you will get the publicity that you so richly deserve and earned.

Please be aware, the competition is endless and referral business is key. Through my business and travels, I meet potential buyers everyday, we all exchange stories........the one I have to tell about the sale of my Ferrari will travel on ad naseum.

Before I close, unfortunately, when you, Jim Buchanan originally signed the unconditional purchase agreement of my Ferrari, on October 25, 2006, in the presents of an independent witness, you misdirected me as to where to sign the title over to you. I'll stop in at my convenience to resign in the proper place.

Ordinarily, like you don't wire transfer, I don't travel to correct business professionals' errors. Due to my full and busy schedule, if you can't wait until I can make the time to stop in, I will be scheduling a service for my Jaguar for next Wednesday at 1PM at Madison Jaguar, along with starting my tour of ?publicity?; meet me there to resign the title. If that doesn't work for you, perhaps you can meet me at one of my business networking events or one of my luncheons.

Sincerely,

Cindy Jampel

C/c Ray Catena

The Rip Off Report

CRRoL.org

Tony Iorio, insidercarsecrets.com

nj.com Star Ledger

reporter.org (Investigative Reporters)

Andrew Zimbler, F.C.A.

League of Women Voters

Jaguar Motor Cars

Mercedes Of North America

REGARDING CAR DEALERS TAKING ADVANTAGE OF WOMEN

RAY CATENA MOTOR CARS, MULTI MILLION

DOLLAR COMPANY

BACKGROUND:

I HAVE BEEN A LOYAL CUSTOMER OF RAY CATENA MOTOR CARS SINCE HE FIRST OPENED HIS DEALERSHIP IN EDISON NEW JERSEY

WHEN I LEASED MY LAST CAR, THEIR JAGUAR SALES DEPARTMENT ATTEMPTED TO CHEAT ME AFTER ALL PAPERS WERE SIGNED. THEY HAD TRIED TO ADD APPROXAMATELY $2,000 TO THE SALE AFTER THE FACT, BUT SINCE I HAD THE SALES PERSON ON TAPE THEY ADHERED TO THE AGREEMENT AND WE DROPPED ALL ILL FEELINGS.

PRESENT SITUATION:

I WENT TO RAY CATENA MOTOR CARS OF UNION TO INQUIRE ABOUT TRADING MY FERRARI IN FOR A LEFT OVER SLK AND $15,000 BACK TO ME. I SPOKE WITH A SALESMAN, RON LAROSA WHO I KNEW FROM THE DAYS WHEN I WORKED AT SANSONE AUTO MALL.

RAY CATENA SENT AN EXPERT TO MARK TIMKO, AUTO COMPLIANCE AND FORMER OWNER? / PARTNER OF FERRARI OF CENTRAL FLORIDA TO EVALUATE AND INSPECT THE CAR.

MARK AND I WATCHED AS THE EXPERT WENT COMPLETELY OVER THE CAR. A FEW DAYS LATER, RON LAROSA CALLED ME AND SAID THEY PUT A PRICE OF $35,000 ON THE VEHICLE.

I HAD A RETAIL BUYER INTERESTED FOR $50,000 BUT HE HAD TROUBLE OBTAINING FINANCING.

DURING THAT TIME I STAYED SILENT WITH CATENA MOTOR CARS WAITING TO HEAR THE OUTCOME OF MY BUYER.

ON OCTOBER 8, RAY CATENA CALLED ME HIMSELF, ASKING TO PICK UP THE CAR. HE WANTED TO "TOUCH IT"

I EXPLAINED IT WASN'T INSURED, HE SAID HE WOULD TAKE FULL RESPOSIBILITY AND ACCEPT ALL EXPENSES.

ON OCTOBER 23, THE CAR WAS PICKED UP BY RAY CATENA'S FLAT BED SERVICE.

ON OCTOBER 25, JIM BUCHANAN, RAY CATENA'S SON-IN-LAW /MANAGER OF THE UNION DEALERSHIP CALLED ME AND OFFERED ME $36,000. I SAID I WANTED $40,000 BUT LET'S AGREE TO $37,500. HE SAID HE'D CHECK WITH RAY AND CALL ME BACK.

ABOUT 40 MINUTES LATER JIM SAID YOU GOT YOUR $37,500. I ASKED HIM TO WRITE SOMETHING UP HE SAID OKAY. I ALSO WROTE SOMETHING. ABOUT AN HOUR LATER JIM CALLED ME BACK AND ASKED IF IT WAS A FLORIDA OR NEW JERSEY? TITLE, SAID FLORIDA.

JIM HAD ADDED THAT THE PERSON WHO WRITES THE CHECKS WASN'T IN TODAY, WE AGREED TO A WIRE TRANSFER.

ANDREW ZIMBLER, A WITNESS AND I WERE MET AT THE UNION DEALERSHIP BY JIM BUCHANAN, HE WAS PLEASANT AND FRIENDLY.

I HANDED HIM THE TITLE, HE ASKED KATHY HIS OFFICE MANAGER WHERE I SHOULD SIGN AND I DULY SIGNED AT HIS DIRECTION. I ASKED HIM TO SIGN MY COPY OF THE AGREEMENT, HE DID, AND I SIGNED HIS COPY. I ASKED HIM TO GIVE ME SOMETHING IN WRITING AND HE WENT INTO A STORY OF HOW ATTORNEYS SIGN BLANK CONTACTS BECAUSE THEY HAVE SUCH TRUST IN THE COMPANY. HE ALSO ADDED, I SIGHNED YOUR AGREEMENT.

I ASKED ABOUT PAYMENT AND HE SAID DON'T WORRY WE HAVE YOUR BANKING INFORMATION. I ASKED WHAT TIME THE TRANSFER WOULD TAKE PLACE SO I COULD CALL MY BANK TO CONFIRM AND HE SAID I'LL CALL YOU WHEN WE SEND IT, HE WROTE MY PHONE NUMBER ON HIS COPY IN PENCIL

WE SHOOK HANDS AND ANDREW AND I LEFT. ANDREW WITNESSED THE EVENT.

ON OCTOBER 26, WHILE I WAS IN FLIGHT TO MY DAUGHTER'S HOME IN MICHIGAN, JIM BUCHANAN LEFT A MESSAGE ON MY CELL PHONE VOICE MAIL SAYING ? HI CINDY, TWO THINGS, OUR COMPANY DOES NOT DO WIRE TRANSFERS AND I HAD YOU SIGN THE TITLE IN THE WRONG PLACE, ALSO THERE IS A KNOCK IN THE ENGINE. HE THEN WENT ON TO SAY WHEN I COME IN, HE WOULD GIVE ME A CHECK. THERE WAS NO RESTRUCTURE OF THE DEAL, IT STILL STOOD ON FACE VALUE OF THE OCTOBER 25, 2006 UNCONDITIONAL AGREEMENT.

I SAID I WOULD SEND SOMEONE OVER TO PICK UP A CHECK. SUDDENLY THE STORY BECAME THAT THEY WERE TRYING TO DO ME A FAVOR BY SELLING MY CAR FOR ME. THIS WAS AN UNCONDITION SALE, SIGNED AND AGREED TO, NOT CONSIGNED. THE TERMS WERE EXACTLY AS THE AGREEMENT READS.

BOTH ANDREW AND I WERE SHIFTED BY PHONE FROM PERSON TO PERSON.

FINALLY, ON FRIDAY I SPOKE WITH ANOTHER MANAGER, TONY, SUPPOSEDLY JIM WAS OFF. TONY GAVE ME RAY CATENA'S CELL PHONE NUMBER.

I CALLED RAT CATENA AFTER 12PM AS DIRECTED. WHEN RAY HEARD IT WAS ME HE BEGAN A RELENTLESS DIALOG OF ABUSE, INTIMIDATION AND FOUL LANGUAGE. I ASKED ABOUT THE KNOCK AND HE SAID MY I'M TRYING TO WHOLESALE THIS CAR NOW, I DON'T HAVE A BUYER.

I ASKED ABOUT THE KNOCK AND REMINDED HIM THAT HE HAD RESPONSIBILITY AND ACCUSED HIM OF DAMAGING THE CAR. NOW HIS STORY CHANGED, IT WAS JUST BAD GASOLINE, HE THREATENED TO RETURN THE CAR. I SAID NO, YOU BOUGHT IT. I THEN SAID, AT THIS POINT I'M LOOKING AT THIS AS A THEFT.

HE WAS SCREAMING AT ME. HE SAID HIS SON-IN LAW IS AN INNOCENT GUY, WHICH I TRANSLATED TO MEANING HONEST.

HE WENT ON TO SAY, YOU'RE NOT BUYING A CAR AND NEVER WILL, HOW CAN I MAKE MONEY?

IT BECAME APPARENT TO ME THAT RAY CATENA WAS DECEPTIVELY USING MY PROPERTY TO OBTAIN PROFIT WITHOUT PAYING FIRST, THE RIGHTFUL SELLER, ME

ULTIMATELY, HE SAID THAT HE WOULD JUST DROP THE CAR OFF SOMEWHERE OR CONTINUE TO TRY TO SELL IT.

I WILL NEVER TAKE THE CAR BACK BECAUSE OF RAY CATENA'S IRRATIONAL BEHAVIOR. HE WAS OUT OF LINE AND FOR ALL I KNOW HE MIGHT HAVE DAMAGED THE CAR.

HIS MANAGER/ SON-IN- LAW TOOK AN UNCONDITIONAL PURCHASE OF MY CAR. AT THIS POINT ALL THE APPROPRIATE ACTIONS TOOK PLACE EXCEPT FOR THE SELLER'S COMPENSATION.

I WAS TRYING TO DO THE RIGHT THING AND I DID. I BELIEVE THIS OUTFIT TRIES TO PULL THE WOOL OVER THE EYES OF WOMEN.

Cindy

Bridgewater, New Jersey
U.S.A.


10 Updates & Rebuttals

Cindy

Berkeley Heights,
New Jersey,
U.S.A.
Proper time of last report

#2Author of original report

Wed, November 29, 2006

The last report was entered at 8:57 Wednesday, November 29, 2006


Cindy

Berkeley Heights,
New Jersey,
U.S.A.
RESOVE, BUT NO INTEGRITY

#3Author of original report

Wed, November 29, 2006

Today is November 29, 2006 8:57. I am writing the RIP OFF REPORT because Ray Catena and I have come to a verbal agreement via his attorney, Larry W( A TRUE GENTLEMAN ). I had requesteded for a settlement of $3,000 to complete the agreed to contract, five hundred dollars to the attorney who became involved (whomever he/she may be) letters written to the Division of Comsumer Affairs, Letters to both Florida and New Jersey Motor Vehicles, written by his attorney and a letter of apology written to my daughter and me for the vile treatment that we were put through by their indecent behavior. Ray Catena Motor Cars has agreed to all proposals EXCEPT FOR THE LETTER OF APOLOGY....... you can sell high end but you can't make a silk purse from a pig's ear! I will be signing in title to the FERRARI TESTA ROSA TODAY A WELL. RIP OFF REPORT YOU ARE A GEM!


Cindy

Berkeley Heights,
New Jersey,
U.S.A.
FLORIDA MOTOR VEHICLES

#4Author of original report

Mon, November 20, 2006

Submission Processed Successfully and Forwarded to the Bureau of Titles and Registration THANK YOU Ms. J: Here is your question or concern To Whom it may concern, Please be advised that if a Florida Title should come across The Department of Motor Vehicles belonging to a 1987 Ferrari Testa Rosa Vin number: xx THE PAPER WORK WAS INAPPROPIATELY GENERATED. Ray Catena Motor Cars entered into a contract with me, C F-J agreeing to pay me $37,500 upon her signing and presenting the title to Ray Catena Motor Cars. She was instructed to sign the title by the General Manager, Jim Buchanan in the wrong spot. Ray Catena Motor Cars had possession of the title, the vehicle and signed agreement, however Ray Catena Motor Cars has not entered the proper amount into my bank account. Please note, the title and Power of Attorney will not be signed until an investigation by the Division Of Consumer Affairs comes to a decision upon the inspection and investigation of the said paper work. Jim Buchanan has been currently leaving messages for me to sign a Pwer of Attorney and resign the title. Sincerely, C F-J Your customer confirmation number is: xx Today is: 20-Nov-06 12:48:02 AM Your comment or information was forwarded to the Bureau of Titles and Registration, and is currently being processed. We will contact you with a response within the next two scheduled work days.


Cindy

Berkeley Heights,
New Jersey,
U.S.A.
Mr Buchanan, YOUR PHONE LINE WAS OPEN

#5Author of original report

Wed, November 08, 2006

Subject: YOUR PHONE LINE WAS OPEN Dear Mr. Buchanan, Even though it's beginning to look a lot like Christmas, I don't think you were quite celebrating yet. As you stated in the open phone line, "you signed for the car because Pete.........." We can continue your circus or you can make good on the agreement. A customer satisfaction party sounds just great but when you cheat your customers and get caught on tape, it's not so nice. Call me, I'll be happy to play the tape for you. Yours truly, Cindy . AKA, Ferrari Chick ripoffreport.com/reports/ripoff218884.htm


Cindy

Berkeley Heights,
New Jersey,
U.S.A.
To Division of Motor Vehicles

#6Author of original report

Tue, November 07, 2006

(((ROR REDACTED PERSONAL INFORMATION FOR SECURITY REASONS))) New Jersey Motor Vehicle Commission P.O. Box 160 Trenton, New Jersey 08666 Telephone: (609) 292 6500 To Whom it may concern, Please be advised that if a Florida Title should come across The Department of Motor Vehicles belonging to a 1987 Ferrari Testa Rosa Vin number: ZFFSG17A4H0068355 THE PAPER WORK WAS INAPPROPIATELY GENERATED. Ray Catena Motor Cars entered into a contract with me, Cindy Feiler-Jampel agreeing to pay me $37,500 upon my signing and presenting the title to Ray Catena Motor Cars. I was instructed to sign the title by the General Manager, Jim Buchanan in the wrong spot. Ray Catena Motor Cars had possession of the title, the vehicle and signed agreement, however Ray Catena Motor Cars has not entered the proper amount into my bank account. Please note, the title and Power of Attorney will not be signed until an investigation by the Division Of Consumer Affairs comes to a decision upon the inspection and investigation of the said paper work. Jim Buchanan has been currently leaving messages for me to sign a Power of Attorney and resign the title. Sincerely, Cindy CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.


Cindy

Berkeley Heights,
New Jersey,
U.S.A.
CONSUMERS AFFAIRS:

#7Author of original report

Mon, November 06, 2006

Dear Mr. Buchanan, As I had advised in one of my earlier emails, my communication of choice is the RIP OFF REPORT. I contacted Consumer's Affairs and was advised by an intake person that they will be sending out a form for me to complete and send back to them along with all my paperwork such as; the contract, deposit that YOU MADE, voice mails, correspondence from my attorney/ your client, voice tapes, etc. Additionally, they suggested that I don't have to resign the title and power of attorney until their investigator becomes familiar with the matter. They also stated that they will attempt to obtain the $2,500 that you subtracted that was included in ther entire some of the agreement of $37,500. In time that agreement will be posted on this venue. Yours truly, CJ


Cindy

Berkeley Heights,
New Jersey,
U.S.A.
MAYBE THE CAR NEEDS $50,000 IN SERVICING?

#8Author of original report

Sun, November 05, 2006

Dear Mr. Buchanan, Please, feel free to do what you like with the letters, copies of checks, voice mails, agreement, car fax (pre dated October 25, 2006), title, power of attorney, even the car, etc. Please note, I never received a letter from DXXXX NXXXXX, Esq. and I have no idea to what she agree to. Additionally, I never signed anything, including a retainer. It seems that you had far greater communications with her than I did, including faxing all my communications to her. I think this was a rouse. On October 8, 2006 in the presents of a witness, Ray Catena called and read the Car Fax to me. He knew the original hood damage was repaired. You people are the experts and you had at least three experts look at the car prior to offering me $37,500. I saved every voice-mail and tape- recorded every conversation, since my trust in you people was limited. If you had any logic you would realize that a 1987 vehicle is not perfect. I never represented the car as such, in fact I told you about the panel damage. I have completely outlined the chain of events, including resurrecting a business card from your expert Ralph, at Ferrari, from when he was under your employment in the Mercedes Service Department. My expert, Mark Timko formerly of Ferrari of Central Florida, also left voice mails prior to your expert coming to inspect the vehicle and Mark had stated the car started right up, no problem. I also witnessed your expert coming to inspect the car and the car was running because I turned it on myself. First, you people alleged to a knock in the engine on October 26, in the same voice mail as the famous "wire transfer". Then your father in law said there was no knock when I reminded him that he was responsible for any damage. He said it was probably bad gas, no it was a poor hustle. Yes, you people did deposit a check within one hour of our conversation, after you extracted $2,500 dollars from the signed and agreed to sale. Additionally it was several days after your voice mail stating, "We don't do wire transfers and I had you sign the title in the wrong place", that voice mail related to the full $37,500. At this point you are looking for something from me, to resign the title and the power of attorney. I hardly recognize finding a means to communicate, in an effort to come to an agreeable time to sign, as harassment. I simply was looking for a way to communicate through my choice, the same as your reduced deposit was at your choice. You people failed me at the signing table, I trusted you. I do not make threats, I follow through with my word, that along with the $2,500 that you people extracted from the signed and agreed to sale, you can take to the bank. Your running the circus, it's your reputation. Yours truly, C


Cindy

Berkeley Heights,
New Jersey,
U.S.A.
Assisting Ray Catena Sell the 87 Red/ Tan Testa Rosa

#9Author of original report

Sun, November 05, 2006

Dear Ms. , This seems to be very unfair. I will forward all of your written letters and this email to our legal counsel. I will say this, in all of my years of working in this industry I have never met a more manipulative person such as yourself and you, not us should be ashamed. First, I find it amazing you did not mention to anyone your Ferrari has a bad car fax. Second, when we had your car brought to the Ferrari Dealer to be checked by the "real professionals" it needs $18,000.00 to $20,000.00 worth of work at a minimum. Third, you told everyone that it was perfect. Forth, how you agreed to accept the money for your car and it was put into your account in less than one hour of us speaking and "how you value our relationship"! Lastly, your attorney who said to me that she was doing this for you as a favor, and by the way happens to be very credible and sincere, faxed a signed release confirmation on October 31,2006 that you agreed to. I find it ironic however that you would continue to send me threatening letters after this agreement. We are very reputable. This is nothing more than you trying to extort more money and trying to defame our name. Both of which will not be tolerated and I have no problem sharing this circus of a story with others. As far as I am concerned this matter is over and all other correspondences will be deemed as an act of harassment. Sincerely, James E. Buchanan General Manager Ray Catena of Union, LLC.


Cindy

Berkeley Heights,
New Jersey,
U.S.A.
I'm Too Busy to Sign, Selling the CAR IS FRAUD

#10Author of original report

Sat, November 04, 2006

DEAR MR. BUCHANAN, SIR MY TIME HAS BECOME LIMITED AND COMMUNICATIONS WILL BE SCARCE. I KNOW YOU WANT ME TO RESIGN THE TITLE AFTER YOUR ORIGINAL MISDIRECTION ON OCTOBER 25, 2006, SO LET'S CONTINUE FURTHER ARRANGEMENTS AND COMMUNICATIONS THROUGH THIS VENUE: http://www.ripoffreport.com/Auto-Dealers/RAY-CATENA-MOTOR-CAR/ray-catena-motor-cars-of-ediso-CF67Z.htm Sincerely, Cindy ****** ((( ROR REDACTED LAST NAME FOR SECURITY PURPOSES ))) CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.


Cindy

Berkeley Heights,
New Jersey,
U.S.A.
UPDATE TO JIM BUCHANAN

#11Author of original report

Sat, November 04, 2006

Dear Sir, As per our phone call today, November 4, 2004, I know I agreed to RESIGN the title, even though you had directed me to sign it on October 25, 2006, in order to make the necessary changes. I thought that I might be able to meet your agent at Madison Jaguar, the reputable and honest dearlership but due to my busy work hours, I may have to cancel. Having been cheated out of $2,500 makes my time most compromised and I need to make up the loss. I feel the best way we can communicate to have me resign is, through this venue. THE RIP OFF REPORT Sincerely,

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