- Report: #1287375
Complaint Review: Razer - Nationwide
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Author Confirmed
Why?
Razer
Nationwide, USA
Phone:
7605790180
Web:
www.razerzone.com
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Razer keyboards + Min-Liang Tan + Robert Krakoff razer blackwidow ultimate 2014 keyboard ripoff Seattle Nationwide
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BEFORE YOU BUY, I would like to share my story dealing with Razer "customer support" and you will decide for yourself.
1. Recently bought this keyboard on Amazon
2. Keyboard happened to be missing one leg that raises it up and one rubber foot.
3. Naturally, I contacted Razer "customer support" to see if they could send me the missing parts (the missing leg and missing rubber foot), as without them I could neither raise the keyboard, nor I it was steady enough (it was actually rocking) when typing.
4. Razer "customer support" says they don't send or sell parts but can replace the whole keyboard.
5. In order to replace the whole keyboard, they needed all the whole gamut of information -- the serial number, model, etc. I provided.
6. A day later, they come back to me saying this -- "We will make an EXCEPTION for you and will replace it for you but you have to CUT THE CORD and send us a picture of it." I was like -- An exception? The keyboard is on warranty, I don't need any EXCEPTIONS. And cutting the corn on my $120 keyboard will render is useless. How soon will I receive the replacement keyboard?!!"
7. So I send them the picture of the keyboard with the cord cut and you know what Razer say???!!! "The photo looks photoshopped, so you're not getting any replacement!"
8. So I am left with no functioning keyboard, no replacement, and I can't even sell it now because the cord is cut!!!
Now you decide if you want to deal with the company that treats you like that!
