- Report: #34145
Complaint Review: RBMG Mortgage - Columbia South Carolina
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Author Not Confirmed
Why?
RBMG Mortgage
www.rbmg.com Columbia, 29202 South Carolina, U.S.A.
Phone:
800-627-1991
Web:
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RBMG Mortgage $413 removed from escrow account in error not refunded despite repeated promises to correct Columbia South Carolina
When RBMG took over my servicing, they put someone elses name on the account. I informed them of the error promptly (Feb 2002). Little did I know that they had that individual's insurance information on my account also!
In late July or early August 2002 , I found RBMG mortgage company had removed $413 from my escrow account and paid someone elses hazard insurance. When I called them, the customer service people said I would have to wait for them to get the money back. I then faxed a letter to them (Aug 2) asking them to correct the mistake. In the meantime they had sold the servicing of the loan to First Nationwide (effective Aug 1). I also faxed the letter to First Nationwide's customer service. In mid-August I faxed a letter to Milicent Mitchell at RBMG. She called and promised to correct the problem. I received a follow up letter from RBMG stating that the money would be paid to my escrow by August 29. In mid September I again called M. Mitchell to let her know that I did not have my money yet and it was over due. She returned my call promptly and was polite and again promised to look into it.
In late September I filed a complaint with the BBB as I still had not received my money. I also in the complaint requested compensation of $125 ($25 per contact) for the additional letters, and emails sent to them at First Nationwide. Around Oct 21 I received a note from the BBB that their response was "We will research this problem..." I faxed a response that this was unsatisfactory. I wanted a check, not promises. On Oct 31 I filed a complaint with HUD.
Jonathan
Potomac, Maryland
In late July or early August 2002 , I found RBMG mortgage company had removed $413 from my escrow account and paid someone elses hazard insurance. When I called them, the customer service people said I would have to wait for them to get the money back. I then faxed a letter to them (Aug 2) asking them to correct the mistake. In the meantime they had sold the servicing of the loan to First Nationwide (effective Aug 1). I also faxed the letter to First Nationwide's customer service. In mid-August I faxed a letter to Milicent Mitchell at RBMG. She called and promised to correct the problem. I received a follow up letter from RBMG stating that the money would be paid to my escrow by August 29. In mid September I again called M. Mitchell to let her know that I did not have my money yet and it was over due. She returned my call promptly and was polite and again promised to look into it.
In late September I filed a complaint with the BBB as I still had not received my money. I also in the complaint requested compensation of $125 ($25 per contact) for the additional letters, and emails sent to them at First Nationwide. Around Oct 21 I received a note from the BBB that their response was "We will research this problem..." I faxed a response that this was unsatisfactory. I wanted a check, not promises. On Oct 31 I filed a complaint with HUD.
Jonathan
Potomac, Maryland
1 Updates & Rebuttals
Jonathan
Potomac,Maryland,
U.S.A.
RBMG finally refunded my money.
#2Author of original report
Thu, February 06, 2003
Eventually, sometime in November, after I had filed a barrage of reports, someone from RBMG called and apologized and RBMG expressed us a refund of our $413 and a reasonable allowance for the excess expense in the repeated faxes and letters.
