Complaint Review: REALTOR.COM - Internet

DON'T sign up to REALTOR.COM's lead generation service.  They will take your money and you won't get the leads you are paying for.  I paid REALTOR.COM $1710  for 27 leads.   

I signed up to receive leads in August 2015.  Nathan Lacroix, who sold me the product,  said I would receive between 4 and 10 leads a month for the zipcode I requested.   He also said they would be 'quality leads'.  It cost $142 a month.  

By the end of February 2016 - 6 months, 18 days after I signed up, I had received 19 leads. Only 13 were from the zipcode I signed up for.  The other six were from other zipcodes several miles from the one I chose.  I was never told, I'd receive leads from other areas.  

The leads were not 'quality leads' either.  They were no better than Zillow/Trulia leads.  Someone asking if a property that is listed for sale, is for rent, is not a quality lead!  So I tried phoning the customer 'care' number but after several attempts and only been kept in a queue, I emailed them.  

I received the automated reply.  It said the usual blurb, "your important etc and we will be in touch within 24hrs.  No one got in touch.  So after a few more attempts, I spoke to a person in March.  She was polite and said someone would be in touch.  Once again, no one contacted me.  So in April I rang again and spoke to Michael.  

He was polite but would only offer me an extension of my contract for a couple of months until I received the number of leads I should have had.  I declined and asked to speak to a manager as I wanted  the contract cancelled and some money back since they were not meeting their side of the agreement.

The supervisor I spoke with, Christian, said my contract was for a minimum of 40 leads in the year. The company policy appears to be say anything to get you to sign up then screw you.  The customer service is abysmal.  They have no interest in rectifying your complaint as they know they will get your cash. They will not refund you 1 cent!

All the REALTOR.COM complaints I have found on the internet are from people complaining about the lack of leads they receive.  My contract expires next month.  They rang me a couple of weeks ago, asking if I wanted to renew.  

I told the person that their service is a ripoff,  the customer service is abysmal and cancel my account.  The person responded with "oh, we can extend your contract for a month so I can catch up with the leads".  I said no, your the worst company I have ever dealt with and want nothing more to do with you.  He replied he'd pass my reply up to someone.

I rang REALTOR.COM the other day to check my account was cancelled.  They said it is and asked why I was cancelling.  I told him that as far as I'm concerned, your company is a scam, your customer service is the worst I have ever experienced.  He looked on the system and acknowledged I had only received 27 leads.  He once again offered to extend my account for one month for free.  

I replied no, there is no point as I don't receive leads. I said I want my money back or at least an amount to compensate for the lack of leads.  He replied, 'We don't give money back.'  I'm now going to write to the corporate office in California.  I don't expect REALTOR.COM to offer me any compensation but they will know what I think about their service.

If you're a realtor trying to get leads, DO NOT sign up with REALTOR.COM.  You will regret it!!