RT Escalated Claims
Orlando,#2
Tue, September 08, 2009
We strive for 100% client satisfaction. If you are not 100% satisfied, please email <<[email protected]%3E> to speak with a dedicated customer service representative. All complaints will be handled professionally and quickly. By filing reports with this site and other similar sites, as well as the Attorney General, it minimizes the chances that you will receive 100% of your money back, due to the use of additional resources to settle a claim.
The details of our refund policy are outlined in the Realty Trade Marketing and Advertising agreement, that we have our clients sign. It is NOT a guarantee to SELL the property, but rather a guarantee to generate offers and interest on your property. There are instances and circumstances that occur in which we are unable to generate an offer for a property due to market saturation or presenting a property that does not create interest on our network. If this happens with your property, please contact us at this email address: <<[email protected]%3E> and we will address your concerns properly and issue a refund according to the terms and conditions of the marketing agreement.
With over 18,000 clients, there are occasional issues that may arise, as with any large organization, but we do everything within our power to satisfy all clients.
Again, please email <<[email protected]%3E> with your grievance and addressed professionally and quickly.
Thank you for your cooperation.
RealtyTrade Customer Care
Disgruntled in md
PRNC FREDERCK,#3Author of original report
Mon, May 11, 2009
After posting on this site and complaining to the FTC I sent a copy to the Realty Trade company. The company representative contacted me to resovle the issues I had. The process was amicable and settled to my satisfaction. I was surprised and my confidence was renewed. The company was genuinely interested in resolving things which was a very pleasant change in their stance.