- Report: #832115
Complaint Review: Red Rock Financial Services - Las Vegas Nevada
Reported By:
Anonymous -
Las Vegas, Nevada, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Red Rock Financial Services
7251 Amigo Street, Suite 100 Las Vegas, 89119 Nevada, United States of America
Phone:
702-932-6887
Web:
www.rrfs.com
Categories:
Business Rating:
(0)
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Red Rock Financial Services Red Rock Financial uses unfair and intimidation techniques Las Vegas, Nevada
I purcahsed my home in June 2010. I was unable to pay the HOAs. Since I did not receive any bills from the HOA, I was not sure if the payments were being incorporated in the mortgage. Months went by and, again, I did not receive any letters.
It was not until either April or May of 2011 that I receive a letter from Red Rock Financial stating that I owed $1,600. They even threatened to place a lein on my home and contact my association for signature to publish my property for sale in 30 days. All this without due process or a judgement against me. I contacted them by telephone to find out more details about the bill. They stated that the original bill was for less than $200, but most of the amount were penalties they added. They claimed that they allegedly sent two letters via certified mail in late 2010 and early 2011. The amount was for a lot less. I explained to them that I did not receive them and asked if they could reduce the penalties. They refused and the representative arrogantly replied that it was an issue with my mail carrier. He never thought that it might have been an issue with his mail carrier as to why I have not received it. Also, you will find that there is no record of my receiving the letters by certified mail.
I did not appreciate being threatened in this manner and I felt that I was subjected to intimidation and heavy handed tactics. My main issue is not receiving the letters in a timely manner. Had I done so, I would have gladly worked out an arrangement to pay this bill before the penalties accumulated.
It was not until either April or May of 2011 that I receive a letter from Red Rock Financial stating that I owed $1,600. They even threatened to place a lein on my home and contact my association for signature to publish my property for sale in 30 days. All this without due process or a judgement against me. I contacted them by telephone to find out more details about the bill. They stated that the original bill was for less than $200, but most of the amount were penalties they added. They claimed that they allegedly sent two letters via certified mail in late 2010 and early 2011. The amount was for a lot less. I explained to them that I did not receive them and asked if they could reduce the penalties. They refused and the representative arrogantly replied that it was an issue with my mail carrier. He never thought that it might have been an issue with his mail carrier as to why I have not received it. Also, you will find that there is no record of my receiving the letters by certified mail.
I did not appreciate being threatened in this manner and I felt that I was subjected to intimidation and heavy handed tactics. My main issue is not receiving the letters in a timely manner. Had I done so, I would have gladly worked out an arrangement to pay this bill before the penalties accumulated.
1 Updates & Rebuttals
Red Rock Financial Services
Las Vegas,Nevada,
United States of America
Dr Anonymous
#2UPDATE Employee
Tue, August 14, 2012
Red Rock Financial Services is committed to providing ethical and honest collection services to all our homeowners. Our efforts ensure that the homeowners in good standing do not have to pay for the non-paying homeowners; therefore, the delinquent homeowner is responsible for our collection costs and fees. Our collection fees are accumulative as we progress through the foreclosure process required in each state. These fees are charged against the delinquent homeowners. The same fees apply regardless of the amount owed; therefor, the amount that is charge per specific collection step is the same regardless of the delinquent assessment amount we are trying to recover for the association.
We encourage our homeowners to contact us throughout our collection process. Every homeowners association enacts their own collection policy that is followed by Red Rock and typically includes sending several reminder notices plus certified letters prior to a lien being filed. Red Rock is fully compliant with all laws and regulations that govern our collection process and fees. We are one of the lowest cost providers in our industry in all the states that we service.
We understand there are circumstances and hardships especially in these difficult economic times, and because of this we have created a program called Collections with a Conscience to help homeowners who are struggling to pay their assessments. Qualifying homeowners can request a submission form for this program by contacting us at [email protected].
Please call us directly at 1-888-95-RedRock to specifically discuss your concerns and how we can work with you to resolve them.
