Sarah
Sulphur Springs,#2Consumer Comment
Tue, January 01, 2008
I am sorry to hear of your bad experience with the Regis salon, but I do have a few questions and comments, first of all did you let the manager know you where dissatisfied the first and second times, and if so where you treated with respect, what was the outcome by the manager, Regis trys to correct all problems that they are made aware of, but if not told how can they correct the problem,there are several things that can be done one would be that you deal with the manager only, the other would be to give you your money back and above all letting the stylist know what they have done wrong, and learn how to avoid this in the future. You mentioned that you yourself work in the corporate world, if something goes wrong where you work, do you not have a chain of command that is made aware of the problem, so they can do everyting to correct it. I am a hairstylist of 15 years and I know that when I first started out I made plenty of mistakes, and if I was to run into some of the clients I had worked with when I first started, I would have to tell the I am sorry for the mistakes I made, I know that this does not help when it comes to your hairstyle, but you must understand that,the problem does not lie with Regis , it is with the schools and the state board of cosmentology and what is required to obtain a license, they teach the students enough to pass the state exam, and nothing more, it is up to the stylist once they have passed the exam to find a salon that is willing to teach them all they need to know too become successfull, this normaly takes about 1 to 2 years, Regis spends lots of time and money, training their stylist and I think that to give the whole company a bad rapp is unfair, if you work for who I think you work for, would it be fair of me to give your whole company the same regard you have given Regis, because I had a bad experience in just one of your stores. I think not, I would chalk it up to a bad experience, complaine to upper management and hope that the company trys to correct the problem. I have had no problems myself in this store I do get my hair done by one of the stylist there who has been with them since they opened. please try to have a open mind and not slam the whole company. I think that you should talk with management and try to resolve this matter. sincerly a loyal customer.