Complaint Review: Register Chevrolet - Brooksville Florida

I found a 2001 Tiffin Allegro Motor home on the RV Trader and went to Register Chevrolet to see it. The ad stated it had 6 NEW tires on it and it had an 8.1L and an Alison transmission. Test drove the RV, looked it over and decided to make an offer on it. In the office I mentioned to the salesman that it didn't have all new tires (only two were new), and he said they would be done by the time I would pick it up next week. Ok fine. Made a deal on the RV and set up a delivery time next week. When we went to pick it up the new tires were not on it yet and I asked about it. The salesman said he wasn't sure that this was supposed to get new tires and I showed him the ad stating it has 6 new tires. He went to get his manager "MAX", the manager came out and looked at the tires on the RV and then went back into the office. I quickly saved the ad on my phone because I felt like something was going wrong. Max came back out and said it said nowhere on the ad that it has new tires, I showed him my phone with the unaltered ad and he looked caught. (He had gone back into the office and changed the ad while I was sitting there). After going back and forth they offered to pay for two if I paid for two. I told him no I wanted them all like I was promised. He said I got a good deal on the RV and I shouldn’t be concerned about the tires. After going back and forth and almost walking out they did agree to replace the remaining 4 bad tires.  I feel like this was a poor practice and now after the fact I am looking online and found several bad reviews where they did the same thing to other customers. My next issue happened after I had the RV home. We were doing some repairs needed to the RV and ordering parts to keep as spares. I was trying to get the parts for the motor and realized the RV did not have the Alison 5 speed Transmission or the 8.1L motor it was advertised with and they told me it had. The salesman went into depth on how much better the Alison transmission was and that’s why the RV was worth more. It really has a smaller 7.4L and Standard Chevy 4 speed Transmission.  I called the dealer right away and was told I needed to talk to Greg Kodine (spelling).  They said they would look into it and get back to me. I had to call them back and they finally after much debating said all they could do was refund me what I paid but nothing for the repairs, parts I put on it, the time both me and my fiancé spent cleaning it or the cost of the fuel we put in it. When I said that wasn’t an option for me and they would all discuss it and get back to me. I waited a week and went into the dealership after receiving a letter stating they could not do anything other than what we already talked about. I waited to meet with Greg at their showroom on 4/19/16. Went into Greg’s office and tried to talk about what happened but he really didn’t want to know anything that happened.  I explained exactly what I felt was fair (the difference from what I paid and what “average book value “is) because now it’s not worth more because of the bigger motor and transmission. That amount is only $2550 so after tax refund is $2703. He said he would talk it over with his boss and get back to me, I asked him to call him now and get an answer that I had waited long enough. He had me wait in the showroom as he made his call. Came back out and said he was able to get ahold of his boss and he was going to think about it real quick and call back. He went back into his office and shut the door as Two Hernando sheriff officers walked up to me and forced me to leave. Prior to the Officers showing up I was not loud, I was not discussing anything to anyone, I was nice to everyone who walked by and all I wanted was a final yes or no to my offer. I was very upset that they would treat me this way very embarrassed that I had the cops called on me over this. I feel that this is normal business practice for them; if you look at their complaints on line they all seem to be the same.

I feel they are purposely misleading and using false advertising to take advantage of the public. There are many others out there besides myself that have been taken advantage of by them.  They are “professionals” in the RV field and with the Chevy platform and cannot argue they did not know the difference.