- Report: #1066678
Complaint Review: Regus - Bethesda Select State/Province
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Author Not Confirmed
Why?
Regus
1801 Staley Manor Dr, Silver Spring, MD. 20904 Bethesda, 20814 Select State/Province, USA
Phone:
972-865-4600
Web:
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Regus Regus is a Ripoff they keep billing when their contract ended and charging for services they did not provide www.regus.com Nationwide
I purchase a mail service from Regus. I told Fred Johnson of Regus at the time that I only wanted the service for one year. The year ended on May 31, 2013. However, I called the general manager several times to inform him that there were issues I was not pleased with and to remind him that my service would end on May 31, 2013. However, he took two weeks to return my calls. In fact, this is one of the main problems I was going to discuss with him; they always take a long time to return any calls and many times do not return calls. When I did not get a call I sent an email in the second week in March 2013 confirming that my contract ended May 31, 2013. Mr. Paul Panickaveetil, General Manager stated, “Sorry for the delay in getting back to you. I have received your notice today March 22nd and have submitted your notice to bring your agreement to an end to Regus Billing Department.” From: Paul Panickaveetil Sent: Friday, March 22, 2013 5:53 PM. Now the new general manager states in From: Orville Liddie Sent: Tuesday, April 30, 2013 4:15 PM, states, “I received your forwarded e-mail about a request to end your agreement. Your agreement is showing ending May 31, 2014. Your request did end your agreement for 05/31/2014. The deadline to end 05/31/2013 was February 28, 2013.”
Regus scam is that they claims that their contract automatically renews so you must give them notice 90 days in advance to the expiration of your contract; thus you must tell Regus again and again. It means that Regus does not recognize the end date on their contract. Now they keep billing for charges that I have not incurred then charge late fees. Regus also sent me a notice that if I do not pay the bill I must move out when I had never moved in and the contract already expired and notice given. Thuss, there was never anything to move out. Furthermore, I already gave them notice and my contract had expired. Thus, they are charging for an expired contract and adding late charges. All my payments during my contract period were on time till the end of my contract with Regus. Regus kept billing my charge card for the services not rendered and so I disputed it through the credit card company. Regus was given an opportunity to justify its charges but has not disputed it but instead chose to keep sending me harassing notices concerning paying a bill that I have not incurred. I have tried to contact them and no one return my calls. I have sent emails and they have not been answered. Regus business practices lacks integrity, and is basically a rip-off scam. Buyers beware! http://www1.regus.com/zsys/ncms/en-us/landing/searchEngine/default-officespace-2.aspx?keyword=Office%20Space&keyword2=Office%20solutions&location=&pivcode=SEM:%20middle%20OF&se=Google&cm_mmc=SEM-_-OFFUS-_-Google-_-NA&gclid=CLCO7LnzrLgCFYmk4Aod43wAmw
