- Report: #916831
Complaint Review: Relo Van Lines - Newark New Jersey
Reported By:
PissedOffJournalist -
Louisville, Kentucky, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Relo Van Lines
744 Broad Street, Newark NJ Newark, 07102 New Jersey, United States of America
Phone:
18006683059
Web:
Categories:
Business Rating:
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Relo Van Lines Patriot Van Lines / WeHaul Movers Pour Service and conflict resolution Newark, New Jersey
THIS COMPANY IS BAD !!!! we hired them for a long state to state cross country move from Colorado, to Kentucky.
We had them pick up household boxes & funiture april25th , It's now
may 12th the day it should have been delievered . No truck in sight
yet!
I have called everyday. different story when , it should be here , 13th of February but as of the 19th, no truck, then truck company called and the truck is broken down one state away. It took an additional day to make repairs to the truck and they arrived one day late outside of the delivary window. I called company customer service called today & said she would call me with more details on monday . The cost has gone from 2300.00 dollars to over 3610.00, are you kidding ! So much for the Military Veteran's Discount.
Now because it's late they say we will be compensated ? They low balled our esimate & jacked up the price . after we made deposits & they had all our stuff! no way to get out of it! said that we could go to the weigh station to see the weight before our stuff went on the truck with 3 other orders , but the said no . so we don't now if we are being charged right , because we are charged by our weight of our stuff alone . Bad situation from broker (Patriot Van Lines) (Relo Van Lines) to transporter (Mayflower) to our home.
Filed paperwork and they have 120 days to process the claim, they waited till day number 120 to get the finished claim to us for only $90.00 I file the claim form signed and notarized on July 10, which they claim was July 11 but I have the Fax transmission report showing July 10. Now they say they have 30 days to process that claim....Some day . I hope !!!!!!!!!!!!!!!!!!
We had them pick up household boxes & funiture april25th , It's now
may 12th the day it should have been delievered . No truck in sight
yet!
I have called everyday. different story when , it should be here , 13th of February but as of the 19th, no truck, then truck company called and the truck is broken down one state away. It took an additional day to make repairs to the truck and they arrived one day late outside of the delivary window. I called company customer service called today & said she would call me with more details on monday . The cost has gone from 2300.00 dollars to over 3610.00, are you kidding ! So much for the Military Veteran's Discount.
Now because it's late they say we will be compensated ? They low balled our esimate & jacked up the price . after we made deposits & they had all our stuff! no way to get out of it! said that we could go to the weigh station to see the weight before our stuff went on the truck with 3 other orders , but the said no . so we don't now if we are being charged right , because we are charged by our weight of our stuff alone . Bad situation from broker (Patriot Van Lines) (Relo Van Lines) to transporter (Mayflower) to our home.
Filed paperwork and they have 120 days to process the claim, they waited till day number 120 to get the finished claim to us for only $90.00 I file the claim form signed and notarized on July 10, which they claim was July 11 but I have the Fax transmission report showing July 10. Now they say they have 30 days to process that claim....Some day . I hope !!!!!!!!!!!!!!!!!!
1 Updates & Rebuttals
Relo Van Lines
United States of AmericaDear customer
#2UPDATE Employee
Wed, January 16, 2013
Relo Van Lines regrets to hear of your dissatisfaction with our moving services. With the information you have provided us with, we are unable to locate your move with us. We are aware that you would like to remain anonymous, however, if you are indeed a customer we would like to speak with you to address your issues. Call us at 1-800-668-3059.
You may contact us at our office to discuss your concerns as soon as possible as we always like to ensure that our customers are satisfied with our services. Please call and provide your name and job ID # so we can better assist you with your issues.
Sincerely,
Relo Van Lines
