rawpr
United States of America#2UPDATE Employee
Mon, April 09, 2012
Hello, Rent-A-Wreck of America is sorry to hear that you're unhappy with one of our locations. We'd like to assure you that good customer service is very important to us and we'd like to get this matter resolved. Please contact our Customer Service representative at (240) 581-1308 so we can get started on working this out. Thank you.
voiceofreason
North Carolina,#3Consumer Comment
Sun, April 08, 2012
Dispute the charges through your card issuer and let Kayak know the details. They'll probably tell you you should have notified them right away when you saw the car, but try anyway. Maybe they'll boot this place from their service roster.
Your card issuer should back you up. Hope you took photos of the wreck.
Ann305
Florida,#4Author of original report
Sun, April 08, 2012
I rented the vehicle through Kayak.com which I have used many times before and have never had a problem. Rent A Wreck IS a national chain FYI. The surpass sticker is free, one pays only for the tolls that are used. I was being charged $10 for the sticker plus any toll fees.
patti
United States of America#5Consumer Comment
Sat, April 07, 2012
I mean you did rent from "Rent a WRECK" didn't you? Did you expect anything besides a wreck? Next time rent from a national rental agency. BTW...Sunpass is NOT free in Florida. I live here and have one.