I have tried numerous times to cancel my subscription due to the fact that I am currently unemployed and unable to work at this time. I wasn't able to get through to an agent so I sent an email clearly stating to cancel any future shipments. I didn't receive an email back, although they said they sent one offering me a discount and if I didn't reply they would continue shipments. Then they shipped me more product and took $98.00 out of my bank account. I had $100.00 to my name. I called and complained and told them I would ship it back for a refund and they said they would not refund me. Even after I explained my situation. I am going to fight this. Because I have my email stating to cancel my subscription. Don't deal with this company unless you want to get screwed.