- Report: #531517
Complaint Review: Rheem - Atlanta, Georgia 3032 Internet
Reported By:
Billy -
Arcadia, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Rheem
1100 Abernathy Road, Suite 1400, Atlanta, Georgia 3032, Internet, United States of America
Phone:
8667208373
Web:
www.hreem.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Rheem Horrible Waterheating company. Bad product, Bad service! Atlanta, Georgia, Internet
Rheem is one of the worst companies for water heating. I had three technicians authorized by Rheem who showed up and could not fix the water heater. They all said that Rheem was a horrible company and I should not have gotten it from them. Unfortunately, my brand NEW home came with a NEW Rheem Tankless Waterheater.
#1, they are hard to contact. If you go to their website, they do not list a phone number. I wonder why... I had to do a lot of internet digging to pull their number up.
#2, their customer service reprs will AVOID you since they have your phone number listed on their ID. I had proof when after countless calls, they told me they had caller ID. The local technician also said they are known for this.
#3, they do not back up their warranty. I had told them countless times that all the technicians had tried to trouble shoot it correctly and they all said they couldn't do it and was unwilling to send me a new unit.
Absolute horrible company to work with. From products to service. I don't know how they are in business.
1 Updates & Rebuttals
Cody
Richmond VA,Virginia,
USA
Try the distributor...
#2General Comment
Wed, December 02, 2009
I work in a similar business and have a suggestion for you. Rheem probably will not talk to you - the homeowner. Don't waste any more time with them. You need to find out who the local Rheem distributor is in your area. Note I said the distributor...not Rheem, not the service company, but the wholesale distributor that buys them from Rheem and then sells them to local installers. Often times the local distributor has a process in place for resolving homeowner issues. I would start your quest by calling some of the local plumbing supply houses (look in the yellow pages under "plumbing supplies" or "plumbing wholesalers" and asking if they are a Rheem water heater distributor. If they say "yes" - then you found the right company. They are probably local - so go down there and talk to someone.
