- Report: #394556
Complaint Review: Rhino Engines - Fairport New York
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Rhino Engines
144 Village Landing Fairport, 14450 New York, U.S.A.
Phone:
800-4548130
Web:
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Rhino Engines will not give us our refund!! Fairport New York
On Sept. 16, 2008 I wire transferred money from our checking account into the account of Rhino Engines and Transmissions for abour $3,500.
I gave it about a week to recieve my engine, due to the website stating that it takes 3-5 business days for the engine to ship. After a week I called and spoke with Cindy whom is a CSR there she told me that they had no news on my order. So I gave it another couple of days and called back to speak with the same person only to hear the same thing again. I then called back on Spet. 29 to check the status of my order only to hear once again that they have no news on my order. I then had my boyfriend call to see if he could maybe they would tell him something. The only thing they told him was that "this engine is so rare that we are not even sure if we can build this."
I then called back and cancelled the order. When I called to cancel they told me that they had to transfer me to the customer service mgr Tim, when I nicely told him that I wanted to cancel my order he got very snippy with me about wanting to cancel it, when I told him the reason why I wanted to cancel that they could not provide the product in the time alloted he had nothing to say except for I have to pay a 5% cancellation fee. I had ask him why I had to pay this and he stated because it cost us money to run your card. I told him to provide my card info to me and of course he couldn't due to the fact that they didn't have my card info, I transferred the money.
After several days of not recieving my refund I called him back again to check the status of my refund only to hear " it is being processed"
I then called the Attorney General's office. This Tim guy is now feeding him the same line that he has been feeding me for over a month.
Come to find out today, after I called the FairPort Police on them, that the address listed on the website and the invoice that I have recieved is just a post office box, as that was explained to me by a member of FairPort Police Dept.
So DO NOT buy anything from this company as they will take your money and not give it back
Mandi
Johnstown, Pennsylvania
U.S.A.
I gave it about a week to recieve my engine, due to the website stating that it takes 3-5 business days for the engine to ship. After a week I called and spoke with Cindy whom is a CSR there she told me that they had no news on my order. So I gave it another couple of days and called back to speak with the same person only to hear the same thing again. I then called back on Spet. 29 to check the status of my order only to hear once again that they have no news on my order. I then had my boyfriend call to see if he could maybe they would tell him something. The only thing they told him was that "this engine is so rare that we are not even sure if we can build this."
I then called back and cancelled the order. When I called to cancel they told me that they had to transfer me to the customer service mgr Tim, when I nicely told him that I wanted to cancel my order he got very snippy with me about wanting to cancel it, when I told him the reason why I wanted to cancel that they could not provide the product in the time alloted he had nothing to say except for I have to pay a 5% cancellation fee. I had ask him why I had to pay this and he stated because it cost us money to run your card. I told him to provide my card info to me and of course he couldn't due to the fact that they didn't have my card info, I transferred the money.
After several days of not recieving my refund I called him back again to check the status of my refund only to hear " it is being processed"
I then called the Attorney General's office. This Tim guy is now feeding him the same line that he has been feeding me for over a month.
Come to find out today, after I called the FairPort Police on them, that the address listed on the website and the invoice that I have recieved is just a post office box, as that was explained to me by a member of FairPort Police Dept.
So DO NOT buy anything from this company as they will take your money and not give it back
Mandi
Johnstown, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Mandi
Johnstown,Pennsylvania,
U.S.A.
update
#2Author of original report
Thu, December 11, 2008
Well today we spoke with Rhino's Attorney and they are very surprised to hear that we are taking Rhino to court. Dibble & Miller stated that we will recieve our refund if we withdraw from the case. We are not withdrawing from the case until we have a check in out hand. After several times of calling Rhino and Attn. Gen office in PA and NY and they are not able to do anything to stop this company. We decided to take legal action against them, as we have noticed this is not an icolated incident, this company is just out to rip people off. Well if nobody else can put a stop to it we will try to. I think that this company has finally realzied that we are not messing around. As his attorney CALLED US. Needless to say that if they will not refund you, you need to contact Rochester City Court small claims department. It will be for Monroe County. But you will need to get a physical address to the company as the one that is provided is just a PO box.
