Complaint Review: Richmond Capital Group Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Richmond Capital Group a direct funder providing small business loan alternatives to small business owners who own existing businesses. Richmond Capital Group funds all types of businesses including those who do not qualify for traditional bank loans due to bad credit limited credit history high risk designation or any other reason. - New York New York

REVIEW UPDATE: June 4, 2018: Richmond Capital Group remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Richmond Capital Group is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Richmond Capital Group has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Richmond Capital Group has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Richmond Capital Group remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Richmond Capital Group for its full commitment to quality customer service.

Ripoff Report's discussions with Richmond Capital Group have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Richmond Capital Group listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Richmond Capital Group’s principal, Mr. Robert Giardina, has informed us that his business philosophy is that his clients success are the heart of the business. As a successful business, Mr. Giardina feels it is critical to listen to his clients and respond properly. By always putting customers first, Mr. Giardina hopes to maintain RICHMOND as a successful enterprise both now and for many years to come.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, " Richmond Capital Group truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employee show us. They are serious about meeting commitments, and deliver on their promises"



The information provided in this report below is based on comments made by Robert Giardina & John during an onsite inspection held by a third party verification company with no biases towards Richmond Capital Group.

Richmond Capital Group is a direct funding company that provides loan alternatives for small businesses. They fund an array of businesses including businesses that may have poor credit or are considered a high risk to banks. They are able to provide this service by purchasing merchant's receivables at a discounted price. Robert Giardina stated the following about his company, "we usually do anywhere between ten to a hundred thousand dollar advances."

Leads for Richmond Capital Group are obtained primarily through independent sales representatives that send in potential deals. Mr. Giardina expressed the following in regards to the sales process for Richmond Capitol Group, "all deals get underwritten by an underwriter and based on credit and revenue flow into the merchant's account then we'll make an offer and sale."



CUSTOMER CARE & COMPLAINT RESOLUTION – RICHMOND CAPITAL GROUP

During the onsite interview, Mr. Giardina was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Giardina expressed that Richmond Capitol Group has little to no complaints with their company. If a client has a misunderstanding in reference to their services Richmond Capitol Group will do their best to satisfy customer's needs, "we'll look into the matter and usually it results in an agreed upon settlement."

When asked to comment on complaints posted on Ripoff Report's website Mr. Giardina expressed that they had a single incident where a sales representative did not adhere to their high level of customer service. This associate was terminated. Additionally, the reports on Ripoff Report's website are directly in reference to a client that defaulted on a previous advance, "they were in breach of their agreement, and they're obviously in a bad place, and just wanted to burn us because we were trying to go after them as according to our agreement." Richmond Capital Group believes these comments to be false and were placed Online to harm their business.

Richmond Capital Group is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "we're happy to be a part of any professional run company that works with businesses across the country because we're in a business that services other businesses as well. So, we know what it's like to work with business owners across the whole country."



RICHMOND CAPITAL GROUP – STATEMENT FROM THE COMPANY

" Richmond Capital Group is transforming how small businesses access capital. We are committed to establishing industry best practices and standards that ensure that small businesses are able to secure financing in a fair,efficient, and transparent manner so they can continue to grow their business.

The team at Richmond Capital Group take the time to understand your business goals and how financing can help you achieve them. We are here to support your company through its development, each step of the way. Richmond Capital Group takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Management's doors are always open to suggestions and improvements. The family type atmosphere is very warming and can be felt from the first day on the job."

Ripoff Report was pleased to learn that Richmond Capital Group’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM RICHMOND CAPITAL GROUP

Richmond Capital Group recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Richmond Capital Group has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Robert Giardina, Ripoff Report is convinced that Richmond Capital Group is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Richmond Capital Group meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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