- Report: #571790
Complaint Review: Rick Johnson's Auto & Tire - ESTERO Florida
Reported By:
ABUSED CUSTOMER -
, , United States of America
Submitted:
Updated:
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Author Not Confirmed
Why?
Rick Johnson's Auto & Tire
RT#41 ESTERO FL 33928 ESTERO, 33928 Florida, United States of America
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Rick Johnson's Auto & Tire SCAMMED ON A FLUID CHANGE ESTERO, Florida
I went into the Rick Johnsons to get a oil change and had my discount from a previous oil change for $10 off.I used this location before but had differant people working the desk.After telling him I wanted a oil change and to get my transmission fluid drained and replaced.I asked how much he gave me a price of 29.95 for transmission fluid O.K. ,go ahead and do it .I did ask him to repeat his questions several times as he was talking very low and not looking at me.He said sign her I did with out looking was there a price on it not that I was aware.
I am a woman and can hear no issues so I wait MY CARS DONE .My bill was $167. I said WHAT?? Double check that please theres a mistake it was just me and the man at the counter.He said no mistake I said 167. for a oil change and you said 29.95 for my fluid change.I did not he said what you asked for a system flush.I never did I promise.I told him again I asked to have my fluid replaced only you quoted me 29.95 plus oil change .He burst out your a lier - what I am not I said.I tryed to figure what was his problem asked again and he said I had enough your nothing but a lier.I am now very upset thinkin I want my keys this is crazy .I said give me my keys not until you pay.The manager came out sat down I asked where is the manager?He replyed I am by now people came in he said talk at me not him while I was trying to explain .He again blurted out shes lieing through her teeth.I gave him my cc to get my keys and was hot upset and about to cry.He glared at me and laughed so I said your a son of a b***h.I am calling the police .I went home called the customer service who I think was MRS.JOHNSON in Naples he said I will look into it.Never called me back 2 days ago and they immediatly cashed my debit card.I was ripped off and embrassed he did not change the fiter on my transmission since they say they flushed the transmission and lexus said they could have done it for me for less if thats what I wanted.OMG that guy was a loser and if I was a man I would have punched him in the eye.Sorry but I have never been treated so badly .
2 Updates & Rebuttals
Jim
Orlando,Florida,
USA
Don't Try The Gender Card
#2Consumer Comment
Sun, March 10, 2013
You fully and completely admitted you didn't read what you signed. Here's what you said: "He said sign 'her' I did without looking..." What services you received and the price thereof are governed by the agreement YOU SIGNED. Or I should say..."governed by the agreement you signed WITHOUT reading." Being a woman, man, white, black, hispanic, Egyptian, disabled veteran or any of a whole host of "cards" has absolutely nothing to do with this. YOU entered into a business arrangement WITHOUT reading what you were signing and obligating yourself to. Real smart. Next time, be a smart consumer and READ what you are obligating yourself to BEFORE you sign it!
Rick Johnson
Naples,Florida,
United States of America
Rick Johnson Auto and Tire Response
#3REBUTTAL Owner of company
Wed, February 13, 2013
Dear Ma'am,
We appreciate your feedback and apologize that this was your experience. We would welcome the opportunity to discuss this issue with you further and hope that you will contact us at [email protected] or (239) 643-4415.
Respectfully,
Rick Johnson
