Jerry
virginia beach,#2Author of original report
Wed, July 12, 2006
After talking with RK's president and operations manager, this matter is being resolved in a timely manner. I would like to thank them for their dedication to customer satisfaction and safety.
Jerry
virginia beach,#3Author of original report
Tue, July 11, 2006
Tom, I already contacted someone at RK. His name is Jerry his number is (757) 431-6690. Apparently he works for RK's customer satisfaction dept. I have already received the run around from the used car dept as well. They just referred me to him. He told me it was not his problem and that I should just forget it. I will not forget it. I will make it a point that no SAILOR of mine ever buys a car from your dealership. I will educate them on your practices just like we do to all the dealers we warn them about during our command indoc courses. Your dealership disregarded safety and put the lives of myself and my children in danger. The dealer tacked another $400 ontop of the $23,000 I paid for my vehicle saying it was to take care of tires and or brakes and all they did was rotate them and clean them up to make them look nice.
Tom
Virginia Beach,#4UPDATE Employee
Tue, July 11, 2006
Dear Jerry: I am sorry you are having a problem. But, we want to fix it. Our director of consumer satisfaction, Michael Feres, would like to meet with you to fix the problem. Please contact him any time on his cell phone at 7574082696. I can asure you that all your concerns will be addressed. Sincerely, Tom Kline, controller