Water Doctor
Spring Lake Park,#2REBUTTAL Owner of company
Fri, December 07, 2007
As the owner of HMI Water Doctors I did not have any contact with Mr. Todd until he called me with concerns approximately 10 months after the installation of the water system. At that time we agreed to install a sediment filter to catch sand and sediment in his well water. (the initial POE system we installed does not remove solids) Mr. Todd agreed to pay $200.00 and we scheduled the service for the end of July, 2003. After installing the filter he refused to pay our service man and as of the date of this letter still has a $200.00 balance. I called him about the balance and he said he was not going to pay because of the aggravation he suffered. At that time I ended my correspondences with Mr. Todd. Regarding the chlorine pump, we told Mr. Todd we will install the pump but he will need to change the configuration of his outside plumbing or the chlorine will kill his lawn. We never heard any response from him on this matter. We wanted this matter resolved quickly and to the mutual satisfaction of both Mr. Todd and our company. Water Doctors together with HMI Water Specialists has one of the finest reputations in the industry. The National Water Quality Association certifies our company. Our Company is certified by the Water Quality Association and I am a Certified Water Specialist and a Certified Sales Representative. We take great pride in our experience and expertise in water treatment industry. After many attempts to satisfy Mr. Todd we decided to let a third party decided who was right. We went to the: Fourth Judicial District Conciliation Court #306 City Hall 350 South 5th Street Minneapolis, MN 55415 Re: Case # 050304087 In June of 2005 the courts found in HMI Water Doctors favor. Mr. Todd was to recover nothing in his suit. It is unfortunate that Mr. Todd cannot take responsibility for his neglect in the maintenance of the system we installed for him. Had he simply followed the instructions we provided to him he would be enjoying the high quality of water so many other customers enjoy. Water Doctors has over 10,000 customers and it is to be expected that we will have a few complaints. Mr. Todd if you read this response, I take offence at being called a water Moron it has been over 2 years since you lost your case in court, get over it and move on with your life!