- Report: #1043831
Complaint Review: Rocket Lawyer - Internet
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Author Not Confirmed
Why?
Rocket Lawyer
Internet, United States of America
Phone:
Web:
rocketlawyer.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Rocket Lawyer rocketlawyer.com They were misleading about setting up a subscription when I downloaded one very simple form. I got absolutely no value from them. Internet
I found a simple house sale form online and signed up with rocket lawyer to download it and they charged me $40/month for three months until I found the charge on my credit card. I obviously need to pay more attention to my card statements but they provide almost no value for what they charge. A very good business model if you can work it out. They prey on the fact that most of us have very little knowledge of the law and it's special language (why can't lawyers talk like human beings?). I'm sure that legally they can show they've done nothing wrong and I do have to be more careful, but their business is clearly more interested in making money because someone forgot to cancel a service than providing something useful. So be careful, read the small print and assume they're more interested in screwing you over than helping in any way.
3 Updates & Rebuttals
Issue was fixed years ago
#2Author of original report
Thu, August 10, 2017
I'm sorry I was unable to remove the report. Rocket Lawyer took care of this as soon as they were aware of the problem. I should have gone to them before filing a public complaint. In my (weak) defense, I had taken an ambien that night. I've had to explain too many emails that seemed clever when I was typing them only to realize the next morning I was rambling incoherently. So, long story short, I'm happy with how RL handled my issue and I apologize for flaming them before I asked them to cancel my the membership I incurred for not cancelling before the trial period expired.
Tony
Rocket Lawyer
San Francisco ,California,
USA
Rocket Lawyer Would Like To Make Things Right
#3UPDATE Employee
Thu, August 10, 2017
Hi Tony,
We are so sorry to hear that you've had this kind of experience with us. If you' have any questions or concerns at this time, please email us at [email protected] with your email address that you had used to sign up with and the full name on the account.
jwhelan
San Francisco,California,
Rocket Lawyer Response
#4UPDATE Employee
Wed, April 17, 2013
Tony
My name is John Whelan and I run the customer service department at Rocket Lawyer. I'm sorry for any confusion or frustration you had while using our site. It is not our intent to force you to read fine print, as a matter of fact, we try to be upfront about our products and what we offer.
We provide a completely free document with no credit card required or a 7 day free trial of our full offering which converts to a monthly membership at the conclusion of the trial. That full offering includes a consultation with an attorney and 40% off their hourly rates, in addition to unlimited document usage.
It sounds as though you signed up for the free trial and did not intend to keep it beyond the 7 days. Please contact me or our customer service team directly so that we can assist you with a refund for the unintended charges. You can reach our customer service department 6am-6pm PT M-F at 877-881-0947. You can also contact me directly at 415-683-0426.
Thanks
John Whelan
VP of Customer Service
