- Report: #1119063
Complaint Review: Rocket Lawyer - San Francisco California
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Rocket Lawyer
San Francisco, California, USA
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Rocket Lawyer RocketLawyer.com Phone Service San Francisco California
I've been a member for over 1 year paying a monthly service fee for their services. I've just canceled my subscription because I cannot get anyone on the phone number that's on their site. The automated system allows me to select options to get to the appropriate party but once the final selection of a department has been made by me I go on hold for about 20 seconds and the system hangs up on me. I've tried to get through to multiple departments during business hours and the system just kills the call. I never received an email confirmation of cancellation so I'm concerned about that, I only have the screenshot I took of the apparent confirmation page of the "downgrade to free" membership as they call it. Now I can't reach someone to know what I'm supposed to do, if anything, with any paperwork or obligations there might be with my company that I had them create and file for me. I won't be back, seems suspect to me when they don't answer or even go to a vmail system and I just get hung up on automatically through several departments.
1 Updates & Rebuttals
Rocket Lawyer
San Francisco ,California,
USA
Rocket Lawyer Would Like To Make Things Right
#2UPDATE Employee ..inside information
Thu, August 10, 2017
Hey there,
We wanted to apologize that you've had a bad experience with us and we would like to get this resolved for you. If you'd like for us to take a look at this matter, please email us at [email protected] with your email address that you had used to sign up with and the full name on the account. We really hope to hear from you.
