I ignorantly signed up for the One month free services for this website rocketlawyer.com. Before the one month had ended I carefully followed the instructions on how to cancel the membership. I was directed to enter the reason why (which was because I could not afford it) and then there was a text box asking me to offer any final words on the matter. I stated that I was satisfied with their services but that I no longer needed them and I could not afford to keep the account.
I hit "enter" and a page came up saying "Your Membership is Canceled".
A week later I was charged $39.95. I emailed the company... I received no response. I called and was hung up on. I assumed "hey I’m not teck savvy maybe I messed up"
I followed their instructions again on how to cancel the membership and came to the same conclusion. And was again Charged!
I called my credit card company who helped me change my card number but could not get rid of the charges as I had no "Proof" that I had attempted to cancel.
Rocketlawyer.com emailed me about a month later saying that I owed them for services rendered and something was wrong with my credit card.
This is a scam don't do it. It is not worth it!
rocketlawyer.com
Rocket Lawyer
San Francisco ,#2UPDATE Employee
Thu, August 10, 2017
Hey Happykaturtle,
We wanted to apologize that you've had a bad experience with us and we would like to get this resolved for you. If you'd like for us to take a look at this matter, please email us at [email protected] with your email address that you had used to sign up with and the full name on the account. We really hope to hear from you.
Matt Pebley
Ogden,#3UPDATE Employee
Tue, September 10, 2013
Hello,
I would like to address you recent experience with Rocket Lawyer. It sounds as if you enrolled in our 1 week free trial thinking that it was for a free month of service. Not to worry, I would be happy to refund any charges that you have incurred on your account. In order to do so I would need your email address that you used to sign up for your Rocket Lawyer account.
I assure you that Rocket Lawyer is not a scam and provides a valuable service to thousands of customers every day. I am truely srry that you have had a less than ideal experience and would like to do anythign I can to make it right.
Please contact me directly at [email protected] and I will make sure this matter is quickly resolved.
Thank you,
Matt Pebley
Director of Customer Support
Rocket Lawyer
[email protected]